Nortel Networks PO937240 02 Manual Do Utilizador
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Chapter 10 Hunt Groups
P0937240 02
Members of the group
Members of the group can be any telephones in the system or portable telephones. Each telephone
can be in more than one Hunt Group, and considered a member in each Hunt Group, increasing the
total number of members in the system.
can be in more than one Hunt Group, and considered a member in each Hunt Group, increasing the
total number of members in the system.
There is only one appearance of the same Hunt Group on a set. Hunt Group extension numbers
cannot be members of other Hunt Groups. An extension number can be related with a member of a
Hunt Group and is called a member extension number.
cannot be members of other Hunt Groups. An extension number can be related with a member of a
Hunt Group and is called a member extension number.
Distribution mode
There are three modes of call distribution:
•
Broadcast—rings every set in the group at the same time. Calls are handled one at a time; other
calls are put in a queue. When a call is picked up, the call next in the queue is shown to the
Hunt Group without having to wait for queue time-out.
calls are put in a queue. When a call is picked up, the call next in the queue is shown to the
Hunt Group without having to wait for queue time-out.
In Broadcast mode you can program all the attendants in the group to share the load of
answering large volumes of calls. All sets automatically display the calling line identification
(CLID), if available. A known example is a fund raising campaign where a group of operators
are waiting to take each call as it comes in.
answering large volumes of calls. All sets automatically display the calling line identification
(CLID), if available. A known example is a fund raising campaign where a group of operators
are waiting to take each call as it comes in.
•
Sequential—starts the call at the first set in the Hunt Group and distribution is complete when
the first free set is found. Simultaneous calls can be shown. Distribution is order based.
the first free set is found. Simultaneous calls can be shown. Distribution is order based.
In Sequential mode, you can program your top salesperson to be the first member of the group
to receive incoming calls.
to receive incoming calls.
•
Rotary (Cyclic)—the call starts at the set after the one which answered the last call.
Distribution is complete when the next free set is found. Simultaneous calls can be shown.
Distribution is order based.
Distribution is complete when the next free set is found. Simultaneous calls can be shown.
Distribution is order based.
In Rotary (Cyclic) mode, you can ensure that all your help line people receive calls on an equal
basis, instead of one person receiving most of the calls. The call rings at one set at a time in a
rotation.
basis, instead of one person receiving most of the calls. The call rings at one set at a time in a
rotation.
If a Hunt Group has available members but no one answers the call, the call routes through the
Hunt Group list until either a person answers the call or the queue time-out occurs. In the second
case, the call routes to the overflow position. After a call goes to the overflow position it is no
longer a Hunt Group call.
Hunt Group list until either a person answers the call or the queue time-out occurs. In the second
case, the call routes to the overflow position. After a call goes to the overflow position it is no
longer a Hunt Group call.
For information about Hunt Groups, see the Business Communications Manager Programming
Operations Guide.
Operations Guide.