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Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, fi rst check the points listed below before taking the system for repair. If
you are unable to solve a problem by following these instructions, consult your dealer or
Philips for help.
No picture.
Completely distorted picture 
or black/white picture.
No sound or distorted sound.
No surround sound effect 
from the speakers.
The remote control does not 
function properly. 
–  Refer to your TV manual for correct Video In channel  
selection. Change the TV channel until you see the 
DVD screen.
–  Press DISC to select disc mode.
–  If this happens when you turn on the progressive scan 
feature or change the HDMI video setting, wait for 15 
seconds for the auto recover or switch to the default 
mode as below:
 
1)  Press ç to open the disc tray.
 
2)  Press   on the remote control.
 
3)  Press AUDIO SYNC (for progressive scan)  
 
 
     or ZOOM (for HDMI video) on the remote  
 
 
     control.   
–  Check the video connection.
–  Sometimes a small amount of picture distortion may  
 appear. This is not a malfunction.
–  The disc is dirty. Clean the disc.
–  Adjust the volume.
–  Check the speaker connections and settings.
–  Make sure that the audio cables are connected and 
press the correct source button (for example, AUX 
(MP3 LINK)) to choose the device that you want to 
hear through this unit.
–  When playback with DTS track, press AUDIO SYNC 
to select other audio track.
–  Press SURROUND to select a correct surround 
sound setting.
–  Make sure that the source you are playing is recorded 
or broadcast in surround sound (Dolby Digital, etc.).
–  Select the source you want to play (for example, 
DISC, USB or RADIO) before pressing the function 
button (u, 
í  / ë).
–  Reduce the distance between the remote control and 
this unit.
–  Batteries are weak, replace the batteries.
–  Point the remote control directly toward the IR sensor.
Problem 
(General) 
  Solution
1_hts3565-66D_37_eng2_final813.i53   53
1_hts3565-66D_37_eng2_final813.i53   53
2008-03-27   3:12:08 PM
2008-03-27   3:12:08 PM