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Owner's Manual   
27
Appendix A: Service 
Information
If you think your mixer has a problem, please check 
out the following troubleshooting tips and do your best 
to confi rm the problem. Visit the Support section of our 
website (www.mackie.com) where you will fi nd lots of 
useful information such as FAQs, documentation and 
any updated PC drivers etc. You may fi nd the answer to 
the problem without having to send your mixer away.
Troubleshooting
Bad Channel
• 
Is the channel EQ set up nicely?
• 
Is the channel gain set correctly?
• 
Is the channel level up enough?
• 
Is the channel OL led on?
• 
Is the channel pan set in the middle?
• 
Are the hi-z instrument switches set OK for any 
guitars connected to channels 1 or 2?
• 
Try unplugging any insert devices from the 
insert jacks on channels 1-4.
• 
Try the same source signal in another channel, 
set up exactly like the suspect channel.
• 
Is phantom power required for your  
microphone?
Bad Output
• 
Is the main level turned up?
• 
Are the EQs set to reasonable levels?
• 
Are any aux returns maxed out?
• 
Unplug anything from the other line-level 
outputs, such as alt 3-4, control room out, 
just in case one of your external pieces has a 
problem.
• 
Make sure that you are not overdriving your 
amplifi ers. Check the loudspeaker average load 
impedance is not less than the minimum your 
amplifi er can handle. Check the speaker wiring.
Noise
• 
Turn the channel gains down, one by one. If the 
sound disappears, it’s either that channel or 
whatever is plugged into it, so unplug whatever 
that is. If the noise disappears, it’s from your 
whatever.
Power
• 
The power LED should come on if the mixer is 
connected to a suitable live AC mains outlet, 
and the power switch is on. Check to make sure 
that the power cord is securely plugged in.
Repair
For warranty service, refer to the warranty  
information on page 40.
Non-warranty service for Mackie products is  
available at a factory-authorized service center. To   
locate your nearest service center, visit  
 
www.mackie.com, click “Support” and select “Locate 
a Service Center.” Service for Mackie products living 
outside the United States can be obtained through local 
dealers or distributors.
If you do not have access to our website, you can 
call our Tech Support department at 1-800-898-3211, 
Monday-Friday, normal business hours, Pacifi c Time, to 
explain the problem. Tech Support will tell you where 
the nearest factory-authorized service center is located 
in your area.