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Chapter
 
6.
 
Troubleshooting
 
Computer
 
problems
 
can
 
be
 
caused
 
by
 
hardware,
 
software,
 
or
 
user
 
error.
 
The
 
information
 
in
 
this
 
section
 
might
 
be
 
useful
 
to
 
help
 
you
 
solve
 
problems
 
or
 
to
 
gather
 
helpful
 
information
 
you
 
can
 
pass
 
on
 
to
 
a
 
service
 
technician.
 
You
 
might
 
also
 
need
 
to
 
refer
 
to
 
your
 
computer,
 
operating-system,
 
or
 
sound-adapter
 
publications.
 
Review
 
the
 
following
 
list
 
for
 
any
 
problem
 
descriptions
 
that
 
might
 
fit
 
your
 
situation.
 
USB
 
Super
 
Multi-Burner
 
drive
 
is
 
not
 
recognized
 
by
 
operating
 
system
 
or
 
power
 
indicator
 
is
 
not
 
lit.
 
1.
   
Ensure
 
that
 
a
 
USB
 
signal
 
cable
 
goes
 
from
 
the
 
host
 
pc
 
to
 
the
 
USB
 
signal
  
.
 
Ensure
 
that
 
either
 
the
 
AC
 
adapter
 
is
 
plugged
 
in
 
or
 
a
 
second
 
USB
 
cable
 
goes
 
to
 
the
 
host
 
pc
 
and
 
the
 
USB
 
power
 
end
 
connector
 
of
 
the
 
drive.
 
Power
 
indicator
 
on
 
the
 
top
 
of
 
the
 
drive
 
should
 
light
 
up.
 
2.
   
Ensure
 
that
 
all
 
of
 
the
 
cables
 
are
 
seated
 
properly
 
and
 
if
 
used,
 
the
 
AC
 
adapter
 
is
 
plugged
 
into
 
a
 
powered
 
outlet.
 
You
 
cannot
 
create
 
a
 
multi-session
 
disc.
 
Be
 
sure
 
that
 
there
 
is
 
enough
 
space
 
left
 
on
 
the
 
disc
 
for
 
another
 
session.
 
Writing
 
a
 
session
 
requires
 
lead-in
 
and
 
lead-out
 
space
 
(about
 
15
 
MB)
 
in
 
addition
 
to
 
the
 
data
 
that
 
is
 
recorded.
 
You
 
cannot
 
successfully
 
write
 
to
 
a
 
CD-R,
 
CD-RW,
 
DVD-R,
 
DVD-RW,
 
or
 
DVD-RAM
 
disc.
 
Take
 
the
 
following
 
actions:
 
1.
   
Use
 
AC
 
adapter
 
mode
 
as
 
shown
 
in
 
Configuration
 
1.
 
2.
   
Verify
 
that
 
the
 
process
 
is
 
not
 
being
 
interrupted
 
by
 
a
 
screen
 
saver,
 
an
 
antivirus
 
program,
 
an
 
Internet
 
or
 
e-mail
 
program,
 
or
 
other
 
software.
 
Disable
 
the
 
functions
 
that
 
might
 
interrupt
 
the
 
write
 
operation.
 
Note:
 
Replace
 
the
 
disc
 
if
 
it
 
is
 
bad
 
or
 
scratched.
 
3.
   
Verify
 
that
 
the
 
hard
 
disk
 
has
 
been
 
defragmented.
 
4.
   
Consult
 
the
 
hard
 
disk
 
drive
 
manufacturer
 
or
 
vendor
 
if
 
an
 
older
 
hard
 
disk
 
drive
 
is
 
conducting
 
a
 
thermal
 
recalibration
 
during
 
a
 
write
 
operation.
 
5.
   
Disable
 
the
 
Windows
 
Auto
 
Insert
 
Notify
 
function
 
on
 
your
 
CD-ROM
 
and
 
CD-RW
 
drives
 
6.
   
Remove
 
the
 
UDF
 
Reader
 
if
 
installed
 
by
 
mistake
 
on
 
your
 
computer,
 
with
 
the
 
USB
 
2.0
 
Multi-Burner
 
drive.
You
 
cannot
 
eject
 
a
 
CD
 
or
 
DVD
 
disc
.
 
(See
 
Emergency
 
eject
 
procedure
 
on
 
page
 
1-5).
 
Take
 
the
 
following
 
actions
 
after
 
ensuring
 
that
 
the
 
drive
 
is
 
not
 
in
 
the
 
process
 
of
 
writing
 
to
 
a
 
disc:
 
1.
   
Eject
 
the
 
disc
 
through
 
software.
 
2.
   
Use
 
the
 
Eject
 
button.
 
3.
   
Turn
 
off
 
the
 
computer.
 
Wait
 
45
 
seconds;
 
then
 
turn
 
on
 
the
 
computer
 
and
 
try
 
using
 
the
 
Eject
 
button
 
again.
 
4.
   
If
 
other
 
methods
 
do
 
not
 
work,
 
use
 
the
 
emergency
 
eject.
You
 
cannot
 
read
 
from
 
the
 
CD
 
or
 
DVD
 
disc
 
after
 
successfully
 
writing
 
to
 
it
.
 
Take
 
the
 
following
 
actions:
 
 
©
 
Lenovo
 
2006.
 
Portions
 
©
 
IBM
 
Corp.
 
2003.
 
6-1