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7. Troubleshooting
page 34
LaCie d2 DL DVD±RW Drive – Toast 7 Titanium
User’s Manual
The Problem
The drive’s media tray
automatically ejects a disc
when you try to record
on it, or the drive is not
writing to CD/DVD
correctly.
Questions to Ask
Is the disc already full?
Does the drive support the
format of the disc you have
inserted?
Is the disc damaged?
Has the recording software been
installed correctly?
Has buffer underrun occurred
(has something interupted the
stream of data to the recorder)?
Possible Solutions
Verifty the contents of the disc by using your recording
software or viewing its contents by going to File and clicking
on Get Info. If after checking and it still won’t record, try
using another piece of media.
Check section 4.1. Supported DVD & CD Formats for
information about the different formats supported by your
drive.
Carefully inspect the disc. Look to see if there are highly
visible scratches to the recording surface (the bright, shiny,
reflective side) of the disc. If in doubt, try another disc.
Double-check the installation of your recording software and
re-install the software, if necessary. Review the recording
software’s troubleshooting and help sections for further tips
about the recording software.
For the best recordings, follow these tips to avoid buffer
underrun interuptions:
• Quit all other running software programs before starting
to record so that there are no other programs operating
during the recording;
• De-activate File Sharing if it is active;
• If you are making a direct recording, such as a copy, from
a CD or a DVD, make sure that the speed of the drive
playing the CD or DVD is fast enough to provide a sufficient
data stream to the LaCie drive. When making copies, it is
recommended that you transfer the material to be copied to
your hard drive, and then make the recording from the data
on the hard drive.
• Reduce the write speed of the LaCie drive using the
appropriate menu in the recording software.