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Solving paper feed problems
109
Troubleshooting
Solving paper feed problems
Symptom
Cause
Solution
Paper frequently jams. 
You are using paper that does not 
meet the printer specifications.
Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on our 
Lexmark Web site at www.lexmark.com for detailed 
specifications.
See Avoiding jams for information that can help prevent 
jams from occurring.
You have loaded too much paper 
or too many envelopes.
Make sure the stack of paper you load does not exceed 
the maximum stack height indicated in the tray or on the 
multipurpose feeder.
Guides in the selected tray are not 
set to the appropriate position for 
the size paper loaded.
Move the guides in the tray to the correct position.
The paper has absorbed moisture 
due to high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media for more information.
The pick rolls may be worn.
Replace the pick rolls.
See Ordering pick rollers for more information.
The Paper Jam 
message remains after 
you remove the jammed 
paper. 
You have not pressed Go or have 
not cleared the entire paper path.
Clear paper from the entire paper path, and then 
press
.
See Clearing jams for more information.
The page that jammed 
does not reprint after you 
clear the jam. 
Jam Recovery in the Setup menu 
is set to Off.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more 
information.
Blank pages feed into 
the output bin. 
An incorrect media type is loaded 
in the tray being printed from.
Load the correct type media for your print job, or change 
the Paper Type to match the type of media loaded.
See the Menus and Messages Guide for more 
information.