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Accessing the Answering System from Another Location
You can also access your answering system from any phone that is tone-dial 
compatible by entering a 3-digit security code after you hear the outgoing 
announcement. 
NOTE: If the answering system memory is full, it answers after 10 rings, beeps 
and waits for you to enter the 3-digit security code. If you don’t enter the security 
code within 10 seconds, the phone hangs up.
NOTE: The unit will hang up after 3 failed attempts to input correct security 
code.
1.  Dial the telephone number to which the answering system is connected to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
 
To 
Press this Button
 
Review message 
1
 
Play back message 
2
 
Stop message play back 
2
 
Erase message 
0 (during message playback)
 
Skip message 
3
 
Turn off/on answering system 
4
 
Review voice menu options 
7
TIP: You can bypass the outgoing announcement by pressing any numbered key 
on the touch-tone pad while the announcement is playing. Then, you can enter 
your security code to access the answering system.
Changing the Security Code
The default security code for accessing the answerer from another location  
is 1 2 3. You must use the handset to change the security code. With the phone 
OFF (not in TALK mode), follow these steps:
1.  Press trans/answer button.
2. Press *exit.
3. Enter the three numbers to be used as the new security code.
4. Press *exit again.
5. You will hear the new security code being repeated to confirm the change.
Headset and Belt Clip Operation
Connecting an Optional Headset to the Handset
For Hands Free Operation:
1.  Connect the headset to the HEADSET jack on the side of the handset. The 
handset receiver and microphone are disabled when the headset is connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear. 
Move the microphone to approximately two to three inches from your mouth.
3. Press the talk/end/call back button to answer a call or make calls using the 
headset.
4. To return to normal operation, unplug the headset from the jack.
Connecting the Belt Clip
To attach the belt clip, insert the sides of the belt clip into the slots on each side of 
the handset. Snap the ends of the belt clip into place.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, only use the 
ATLINKS Ni-CAD battery model 5-2548 that is compatible with this unit.
1. Make sure the telephone is OFF before you replace battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and 
remove the battery pack from the handset.
4. Insert the new battery pack and connect the batttery plug to the jack inside the 
handset battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base to charge.
7.  Allow the handset battery to properly charge (for 16 hours) prior to first use or 
when you install a new battery pack. If you do not properly charge the phone, 
battery performance will be compromised.
Deleting All Caller ID Records
1.  Make sure the phone is OFF (not in TALK mode).
2. Press the Caller ID/vol ( + or - ) button until a Caller ID record is displayed.
3. Press and hold del/chan until unit beeps. The display shows DELETE ALL?
4. Press del/chan again to erase all records. The display shows NO CALLS.
Changing the Number Format
The FORMAT button lets you change the format of the displayed number.  The 
available formats are as follows.
7-digit 
7-digit telephone number.
10-digit  3-digit area code + 7-digit telephone number.
11-digit  long distance code “1” + 3-digit area code + 7-digit telephone number.
1.  Make sure the phone is OFF (not in TALK mode).
2. Use the Caller ID/vol ( + or - ) button to scroll to the number you want to call back.
3. If the number does not dial as shown, press the format/mute button. Repeat if 
necessary, until the correct number of digits shows in the display and the call is 
completed.
4. Press the talk/end/call back button.
Memory
Store up to ten 24-digit numbers in memory for quick dialing. This memory 
feature is in addition to the 40 Caller ID records that can be stored in memory.
Storing a Name and Number in Memory
1.  Make sure the phone is OFF (not in TALK mode).
2. Press the mem button.
3. Press a number (0-9) to store the dialed number in that memory location. If 
the memory location is occupied, the memory location and stored name and 
number appear on the screen. 
NOTE: If the memory location is empty, “EMPTY” appears in the display.
4. Press the mem button again. The display shows ENTER NAME.
NOTE: If you don’t want to enter the name, skip step 5.
5. Use the handset number keypad to enter a name (up to 15 characters). More 
than one letter is stored in each of the number keys. For example, to enter Bill 
Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the 
letter I. Press the 5 key 3 times for the letter L, and wait for 1 second. Press 
the  5 key 3 times for the second letter L, and press the 1 key to insert a space 
between the first and last name. Press the 7 key 4 times for the letter S; press 
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 
8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the chan/erase button to backspace and 
erase the wrong character(s) or number(s).
6.  Press the mem button again to save the name. The display shows ENTER NUMBER.
7.  Use the handset number keypad to enter the telephone number (up to 24 digits, 
including pauses) and press the mem button again to save the number. The 
unit beeps to confirm.
NOTE: If the memory location is occupied, “REPLACE MEMO?” is displayed, and 
you must confirm replacement by pressing the memory button, you will hear a 
confimation tone. If you DO NOT want to replace number in memory location, 
press the *exit button.
8.  To enter another name and number in a different memory location, return to 
step 1 and repeat the process.
Storing/Replacing a Redial Number in Memory
NOTE: If the redial number has more than 24 digits, the redial number cannot 
be stored in memory.
1.  Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2.  Press the redial button to display the redial number and name.
3.  Press the mem button to store the number. You will hear a confirmation tone.
NOTE: If the memory location is occupied, “REPLACE MEMO?” is displayed, and 
you must confirm replacement by pressing the memory button, you will hear a 
confimation tone. If you DO NOT want to replace number in memory location, 
press the *exit button.
Storing/Replacing Caller ID Records in Memory
NOTE: Caller ID record should be in correct format for dialing as record cannot 
be changed once it is stored in memory location.
1.  Make sure the phone is OFF (not in TALK mode).
2. Press the Caller ID/vol ( + or - ) button until the desired Caller ID record is displayed.
3. Press the mem button.
4. Press a number key (0-9) to store the dialed number in that memory location.  
You will hear a confirmation tone. Example, press the number 1 key to store 
the record in memory location 1.
NOTE: If the memory location is occupied, “REPLACE MEMO?” is displayed, and 
you must confirm replacement by pressing the memory button, you will hear a 
confimation tone. If you DO NOT want to replace number in memory location, 
press the *exit button.
Dialing a Stored Number
1.  Make sure the phone is ON by pressing the talk/end/call back button.
2. Press the mem button.
3. Press the number (0-9) for the desired memory location. The number dials 
automatically.
    
OR
1.  Make sure the phone is OFF (not in TALK mode).
2. Press the mem button.
3. Use the Caller ID/vol ( + or - ) button to scroll through the numbers stored in 
memory until the desired number is shown.
4. Press talk/end/call back. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as 
using a calling card for a frequently called long distance number. You simply dial 
each part of the number sequence from memory. The following example shows 
how you can use chain dialing to make a call through a long distance service:
 
The Number For 
Memory Location
 
Long distance access number 
7
 
Authorization code 
8
 
Frequently called long distance number 
9
1.  Make sure the phone is ON by pressing the TALK/call back button.
2. Press the mem button and then press the 7 key.
3. When you hear the access tone, press mem again and then press the 8 key.
4. At the next access tone, press mem and then the 9 key.
TIP: Wait for the access tones before pressing the mem button, or your call 
might not go through.
Inserting a Pause in the Dialing Sequence
Press the #pause button once to insert a delay in the dialing sequence of a stored 
telephone number. A pause is needed to wait for a dial tone (for example after 
you dial 9 for an outside line, or to wait for a computer access tone). Each pause 
counts as 1 digit in the dialing sequence. 
Reviewing and Deleting Stored Numbers
1.  Press the mem button.
2. Use the Caller ID/vol ( + or - ) button to scroll to the desired memory location or 
press the desired memory location (0-9).
3. While the entry is displayed, press the del/chan button to delete the entry. The 
display shows DELETE?.
4. Press del/chan again to confirm. The display shows DELETED. You will hear a 
confirmation tone.
Answering System Operation
 This section explains the buttons and features of the answering system.
Messages Indicator
The MESSAGES indicator shows you how many messages you have. It blinks 
if there are new messages. The ans on/off button must be ON in order for the 
MESSAGES indicator to work.
NOTE: The answering system displays “- -” when it is off.
Screening Calls from the Base
You may screen incoming calls by waiting for the caller to begin leaving a 
message (to hear who it is), then pick up the handset, and press talk/end/call back 
to speak to the caller. The answering system automatically stops recording when 
you activate the handset or pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough for you to hear your 
incoming calls.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system. 
When the answering system picks up:
1.  Press the trans/answer button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the talk/end/call back button to speak to the person or press the trans/
answer button to stop screening the call. 
Message Playback
The messages indicator lets you know when you have messages. To play 
messages, press the play/stop button. 
While a message is playing, you can do the following:
•  Press the  play/stop button to stop the message playback.
•  Press and release the review button to restart the current message; continue to 
press and release the review button to go to previous messages. 
•  Press and release the skip button to go to the next message.
•  Press and release the delete button to erase current message.
Memory Full
When the answering system memory is full, the base unit displays an F and the 
system answers after 10 rings. You should erase some messages so the answering 
system may record new messages.
NOTE: The maximum recording time of an incoming message is about 3 
minutes per each and the total allowable recording time is about 11minutes.
Erasing Messages
You may erase messages three ways: one message at a time from the base; all 
messages from the base; or one message at a time from the handset or a phone 
in another location.
1.  To erase one message at a time from the base:
•  Press play/stop. The message plays. 
•  Press and release the delete button.
2. To erase all reviewed messages from the base:
•  Press and hold the delete button until the unit beeps. 
3.  To erase a message from the handset:
•  Press trans/answer button to enter into the handset remote access 
operation.
•  Press play/stop on the handset (the 2 button). The message plays.
•  Press delete (the 0 button) to erase the message during message playback.
NOTE: Erased messages cannot be restored. Be careful when pressing the erase 
button because if the next unheard message has started to play, it will also be 
erased. 
Leaving a Memo
Use the memo feature to leave a message.
1.  Press and hold the memo button on the base. You must hold the button down 
until you finish recording the memo.
2. Begin speaking after you hear the beep.
3. Release the memo button when you are finished.
Remote Access
This section explains two types of remote access: using the handset to access the 
answering system and accessing the answering system from another phone.
Cordless Handset
The handset contains integrated buttons that enables you to access the answering 
machine with the handset.
1.  Press the trans/answer button to access the answering system. 
2. Use the corresponding handset keys just like you would use the base buttons 
(see “Answering System Setup”). The button functions are located on the 
handset below each number key. For example, to play messages: 
•  Press the trans/answer button. The display shows ANSWERER REMOTE.
•  Press 2 (play/stop).
•  When you are finished listening to your messages, press the trans/answer 
button again.
Handset Sound Signals
 
Signal 
Meaning
  A long warbling tone (with ringer on) 
Signals an incoming call
  Three short beeps (several times) 
Page signal
  Single beep every 7 seconds 
Low battery warning
  Two short beeps 
Error tone
Display and Caller ID Messages
The following indicators show the status of a message or of the unit.
ANSWERER REMOTE 
Indicates the answering machine is being accessed 
remotely.
BLOCKED CALL 
The call is coming from a number that has been 
blocked from transmission.
BLOCKED NAME 
The caller’s name is blocked from transmission.
CALL WAITING 
Indicates a call is waiting on the line.
DELETE ALL? 
Prompt asking if you want to erase all Caller ID 
records.
DELETE CALL ID? 
Prompt asking if you want to erase a Caller ID record.
DELETED 
Prompt confirming the Caller ID record is erased. 
EMPTY 
Indicates a memory location is vacant. 
END OF LIST 
Indicates that there is no additional information in 
Caller ID memory.
ENTER NAME 
Prompt telling you to enter the name for one of the 10 
memory locations.
ENTER TEL NUMBR 
Prompt telling you to enter the telephone  number for 
one of the 10 memory locations.
ERROR 
Caller information is interrupted during transmission, 
or the phone is excessively noisy.
INCOMPLETE DATA 
Caller information has been interrupted during 
transmission or the telephone line is excessively noisy.
LONG DISTANCE  
Indicates the CID record is a long distance number.
LOW BATTERY  
Indicates the battery needs to be charged. 
NEW 
Indicates call or calls have not been reviewed.
NO CALLS 
Indicates no calls have been received.
NO DATA 
No Caller ID information was received.
PAGING 
The PAGE button has been pressed on the base.
PLEASE REGISTER 
Handsets have not been previously registered. 
 
Once the handsets have completed registration 
successfully, HANDSET 1 and HANDSET 2 will show 
on the handset’s display.
PRESS TALK KEY 
Indicates the CID number is a Direct Dial Number 
(DDN) and cannot be formatted.
REPT 
Repeat call message. Indicates that a new call from 
the same number was received more than once.
TRANSFERRING 
The handset is transferring a call or receiving notice to 
accept a transferred call.
UNAVAILABLE 
Indicates other handset is off-hook or accessing 
answerer.
UNKNOWN NAME/ 
The incoming call is from an area not serviced by
CALLER/NUMBER 
Caller ID or the information was not sent.
Answering System Display Messages
The following indicators show the status of the answering machine.
- - 
Answerer off. 
 
0-59 
Total number of messages.
An (blinking) 
Currently answering a call.
CL (blinking) 
The voice time/day stamp needs set.
F (blinking) 
Memory is full.
LA (Line Access) 
External line remote answerer.
Six bars (blinking) 
Recording a memo or announcement.
Troubleshooting Guide
Cordless Phone Solutions
No dial tone
•  Check installation:
  Make sure the base power cord is connected to a working electrical outlet.
  Make sure the telephone line cord is connected to the base unit and the wall 
phone jack.
•  Connect another phone to the same modular jack; if the second phone doesn’t 
work, the problem might be with your wiring or local service.
•  The handset may be out of range of the base. Move closer to the base.
•  Make sure the battery is properly charged (for 16 hours).
•  Ensure the battery pack is installed correctly. 
•  Did the handset beep when you pressed the talk/end/call back button? Did the 
charge/in use indicator come on?  The battery may need to be charged.
•  Place the handset in the base for at least 20 seconds.
Handset does not ring 
•  Make sure the RINGER switch on the handset is turned ON.
•  Move closer to the base. The handset may be out of range.
•  You may have too many extension phones on your line. Try unplugging some 
phones.
•  Check for a dial tone. 
You experience static, noise, or fading in and out  
•  Change channels.  
•  Move closer to base. The handset might be out of range.
•  Relocate the base. Make sure base is not plugged into an electrical outlet with 
another household appliance.
•  Charge the battery.
Unit beeps
•  Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
•  Clean the charging contacts on handset and base with a soft cloth.
•  See solutions for “No dial tone.”
•  Replace the battery.
Memory Dialing doesn’t work 
•  Make sure you programmed the memory location keys correctly.
•  Did you follow proper dialing sequence? 
Phone dials in pulse with tone service 
•  Make sure phone is in tone dialing mode.
Phone won’t dial out  with pulse service 
•  Make sure phone is in pulse dialing mode.
Caller ID Solutions
No Display
•  The battery must be fully charged. Try replacing the battery.
•  Make sure that the unit is connected to a non-switched electrical outlet. 
Disconnect the unit from the wall and plug it in again. 
•  You must be subscribed to Caller ID service from your local telephone company 
in order to receive Caller ID records.
Caller ID Error Message  
•  The unit displays this message if it detects anything other than valid Caller ID 
information during the silent period after the first ring. This message indicates 
either the presence of noise on the line, or that an invalid message has been 
sent from the telephone company. 
NOTE: The RBRC seal on the battery used in your 
ATLINKS USA, Inc. product indicates that we are 
participating in a program to collect and recycle Nickel 
Cadmium batteries throughout the United States. 
Please call 1-800-8-BATTERY for information or contact 
your local recycling center.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready  
and call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering. We are required by law to 
collect appropriate sales tax for each individual state, country, and locality to which the 
merchandise is being sent. Items are subject to availability.
DESCRIPTION 
MODEL NO.
AC Power adaptor 
5-2512
Belt Clip 
5-2622
Headset 
5-2425
Handset Replacement Battery 
5-2548
Answering System Solutions
Can’t hear messages, beep, etc. 
•  Adjust the speaker volume.
Time/Day setting stuck at 12 a.m Mon. 
•  Set the time clock.
Answers on 10th ring 
•  Make sure answering system is turned on.
•  The phone’s memory may be full.
Incoming messages are incomplete 
•  Was an extension phone picked up?
•  The phone’s memory is full.
•  You accidentally pressed the play/stop button during playback and stopped the 
message.
Won’t respond to remote commands 
•  You must use a tone-dial phone for remote access.
•  You must enter the correct security code.
•  Did the unit hang up? If you take no action for a period of time, the system 
automatically hangs up.
Causes of Poor Reception
•  Aluminum siding.
•  Foil backing on insulation.
•  Heating ducts and other metal construction that can shield radio signals.
•  You’re too close to appliances such as microwaves, stoves, computers, etc.
•  Atmospheric conditions, such as strong storms.
•  Base is installed in the basement or lower floor of the house.
•  Base is plugged into AC outlet with other electronic devices.
•  Baby monitor is using the same frequency.
•  Handset battery is low.
•  You’re out of range of the base.
•  Microwave oven is using the same frequency.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
•  Avoid putting the phone near heating appliances and devices that generate 
electrical noise (for example, motors or fluorescent lamps).
•  DO NOT expose to direct sunlight or moisture.
•  Avoid dropping the unit and other rough treatment.
•  Clean with a soft cloth. 
•  Never use a strong cleaning agent or abrasive powder because this will 
damage the finish.
•  Retain the original packaging in case you need to ship the phone at a later date.
•  Periodically clean the charge contacts on the handset and base with a soft cloth.
Service
If trouble is experienced with this equipment, for repair or warranty information, 
please contact customer service at 1-800-448-0329. If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the 
equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service 
agents. Changes or modifications not expressly approved by ATLINKS USA, Inc. could 
void the user’s authority to operate this product. For instructions on how to obtain 
service, refer to the warranty included in this guide or call customer service at 1-800-
448-0329.
Or refer inquiries to: 
ATLINKS USA, Inc. 
Manager, Consumer Relations 
P O Box 1976 
Indianapolis, IN 46206
Attach your sales receipt to the guide for future reference or jot down the date this 
product was purchased or received as a gift. This information will be valuable if service 
should be required during the warranty period.
Purchase date  ______________________________________________________
Name of store  ______________________________________________________
Limited Warranty
What your warranty covers:
•  Defects in materials or workmanship.
For how long after your purchase:
•  One year, from date of purchase.
  (The warranty period for rental units begins with the first rental or 45 days from date 
of shipment to the rental firm, whichever comes first.)
What we will do:
•  Provide you with a new or, at our option, a refurbished unit. The exchange unit is 
under warranty for the remainder of the original product’s warranty period.
How you get service:
•  Properly pack your unit. Include any cables, etc., which were originally provided with 
the product. We recommend using the original carton and packing materials.
•  ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence 
that the product is within the warranty period, must be presented to obtain warranty 
service.” For rental firms, proof of first rental is also required.  Also print your name 
and address and a description of the defect. Send via standard UPS or its equivalent 
to:
 
ATLINKS USA, Inc. 
 
c/o Thomson Inc. 
 
11721 B Alameda Ave. 
 
Socorro, Texas 79927
•  Pay any charges billed to you by the Exchange Center for service not covered by the 
warranty.
•  Insure your shipment for loss or damage. ATLINKS accepts no liability in case of 
damage or loss.
•  A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•  Customer instruction. (Your Owner’s Manual provides information regarding 
operating instructions and user controls. Any additional information, should be 
obtained from your dealer.)
•  Installation and setup service adjustments.
•  Batteries.
•  Damage from misuse or neglect.
•  Products which have been modified or incorporated into other products.
•  Products purchased or serviced outside the USA.
•  Acts of nature, such as but not limited to lightning damage.
Product Registration:
•  Please complete and mail the Product Registration Card packed with your unit. It will 
make it easier to contact you should it ever be necessary. The return of the card is 
not required for warranty coverage.
Limitation of Warranty:
•  The warranty stated above is the only warranty applicable to this product. All other 
warranties, express or implied (including all implied warranties of merchantability 
or fitness for a particular purpose) are hereby disclaimed. No verbal or written 
information given by ATLINKS USA, Inc., its agents, or employees shall create a 
guaranty or in any way increase the scope of this warranty.
•  Repair or replacement as provided under this warranty is the exclusive remedy of 
the consumer.  ATLINKS USA, Inc. shall not be liable for incidental or consequential 
damages resulting from the use of this product or arising out of any breach of any 
express or implied warranty on this product. This disclaimer of warranties and 
limited warranty are governed by the laws of the state of Indiana. Except to the 
extent prohibited by applicable law, any implied warranty of merchantability or 
fitness for a particular purpose on this product is limited to the applicable warranty 
period set forth above.
How state law relates to this warranty:
•  Some states do not allow the exclusion nor limitation of incidental or consequential 
damages, or limitations on how long an implied warranty lasts so the above 
limitations or exclusions may not apply to you.
•  This warranty gives you specific legal rights, and you also may have other rights that 
vary from state to state.
If you purchased your product outside the USA:
•  This warranty does not apply. Contact your dealer for warranty information.
Battery Safety Precautions
•  Do not burn, disassemble, mutilate, or puncture. Like other batteries of this 
type, toxic materials could be released which can cause injury.
•  To reduce the risk of fire or personal injury, use only the battery listed in the 
User’s Guide.
•  Keep batteries out of the reach of children.
•   Remove batteries if storing over 30 days.