Справочник Пользователя для Wiley Microsoft Exchange Server 2007 SP1 978-0-4704-1733-1
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978-0-4704-1733-1
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Chapter 1
Introduction to Messaging
Administration
Administration
Congratulations! You may have just stepped into the most important job in your entire organiza-
tion. No, not the CEO, the number one sales person, the janitor, the person that makes sure there
is fresh coffee made, or even the one who prints out the monthly TPS reports. I’m talking about
the person that keeps the e-mail system running.
tion. No, not the CEO, the number one sales person, the janitor, the person that makes sure there
is fresh coffee made, or even the one who prints out the monthly TPS reports. I’m talking about
the person that keeps the e-mail system running.
Now, do I honestly believe the e-mail system is the most important component of an
organization’s information technology services? On a dollar-per-dollar basis, an organization’s
line-of-business applications (such as order entry, accounting, customer relationship management,
shipping, billing, and others) are probably the most important types of applications when it
comes to the actual value provided. However, e-mail is often one of the most visible services (if
not the single most visible service) that IT professionals provide; most organizations have become
dependent on ‘‘soft’’ information to run their business. As a result, users have in turn developed
an attachment to e-mail that goes beyond the hard value of the information it contains. If there’s
a problem with e-mail, that affects users’ confidence in their ability to do their jobs and their
confidence in IT.
line-of-business applications (such as order entry, accounting, customer relationship management,
shipping, billing, and others) are probably the most important types of applications when it
comes to the actual value provided. However, e-mail is often one of the most visible services (if
not the single most visible service) that IT professionals provide; most organizations have become
dependent on ‘‘soft’’ information to run their business. As a result, users have in turn developed
an attachment to e-mail that goes beyond the hard value of the information it contains. If there’s
a problem with e-mail, that affects users’ confidence in their ability to do their jobs and their
confidence in IT.
There is not much in this chapter that is specific to Exchange Server 2007, so an experienced
e-mail administrator may want to proceed directly to Chapter 2, ‘‘Designing a New Exchange
2007 System’’ or Chapter 3, ‘‘Introducing Exchange Server 2007.’’ However, everyone needs to
start somewhere and if you are new to the job or need a refresher, this chapter is for you!
2007 System’’ or Chapter 3, ‘‘Introducing Exchange Server 2007.’’ However, everyone needs to
start somewhere and if you are new to the job or need a refresher, this chapter is for you!
In this chapter, I attempt to provide a primer on some of the issues that you’ll need to know
in order to maximize the coverage of Exchange provided in the rest of the book. I hope that
this chapter will serve as a good introduction to e-mail administration and prepare you to put
Exchange Server 2007 in to the proper context.
this chapter will serve as a good introduction to e-mail administration and prepare you to put
Exchange Server 2007 in to the proper context.
In this chapter you learn about:
X
The basics of e-mail
X
Things every e-mail administrator should know
X
A day in the life of the e-mail administrator
X
E-mail protocols and services
X
What Exchange Server is
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