Техническая Спецификация для Samsung SL-C2620DW
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6. Troubleshooting
Operating system problems
1
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
Condition
Suggested solutions
“File in Use” message appears during
installation.
installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”, “Exception
OE”, “Spool 32”, or “Illegal Operation”
messages appear.
OE”, “Spool 32”, or “Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer timeout error
occurred” message appear.
occurred” message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears
in ready mode or after printing has completed, check the connection and/or whether an error has occurred.
in ready mode or after printing has completed, check the connection and/or whether an error has occurred.
Samsung Printer Experience is not
shown when you click more settings.
shown when you click more settings.
Samsung Printer Experience is not installed. Download the app from the Windows Store and install it.
Machine information is not displayed
when you click the device in the Devices
and Printers.
when you click the device in the Devices
and Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.