Справочник Пользователя для John Deere Products & Services OMGX10902 I0

Quality Statement - 20

Quality Statement

Your product, designed and built by John Deere, is more 
than just a purchase, it’s an investment in quality. That 
quality goes beyond our equipment to your dealer’s parts 
and service support.

That’s why John Deere has initiated a process to handle 
your questions or problems, should they arise. If you have 
questions or problems with your new product, please follow 
the steps below. 

To locate your nearest authorized servicing dealer, please 
call the toll free number listed in your machine Operator’s 
Manual.

A. It has many illustrations and detailed information on the 
safe and proper operation of your equipment.

C. It gives ordering information for parts catalogs, service 
and technical manuals.

B. It gives troubleshooting procedures, and specification 
information.

D. If your questions are not answered in the operator’s 
manual, then go to Step 2.

A. Your authorized servicing dealer has the responsibility, 
authority, and ability to answer questions, resolve problems, 
and fulfill your parts and service needs.

C. If the parts and service people are unable to resolve your 
problem, see the dealership manager or owner.

B. First, discuss your questions or problems with your 
dealer’s trained parts and service staff.

D. If your questions or problems are not resolved by the 
dealer, then go to Step 3.

A. Your authorized servicing dealer is the most efficient source in addressing any concern, but if you are not able to 
resolve your problem after checking your operator’s manual and contacting your dealer, call the Customer 
Communications Center.

B. For prompt, effective service, please have the following ready before you call:

•

The name of the dealer with whom you’ve been working.

•

Your equipment model number.

•

Number of hours on machine (if applicable).

•

Your 13-digit serial number which you recorded on the 

inside front cover of this manual.

•

If the problem is with an attachment, your attachment 

identification number.

C. Then refer to your Tractor Operator’s Manual to locate the Customer Communications Center toll free number and call 
our advisor who will work with your dealer to investigate your concern.