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CentreVu® CMS R3V8 Database Items and Calculations

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The EXT_CALL_ORIG item appears in the following database tables:

Agent originated an external (off-switch) call. Available on Generic 3 
switches.

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The EXTENSION item appears in the following database tables:

The extension number for which data was collected.

This is an administrative item.

This is a real-time item.

The extension to which this trunk is currently queued, ringing, or 
connected.

This is a status item.

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The EXTN item appears in the following database tables:

Extension number of the station that the agent staffed.