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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-155
REASON
2
Database tables
2
The REASON item appears in the following database tables:
Data collection exception table
The reason for the interruption of data collection. The reasons may be as
follows:
follows:
Value = Reason
91 = Data collection started
92 = Data collection of new translations started
93 = Data collection turned off
94 = Data collection busied out
95 = Data collection timed out
96 = Data collection clock was reset
97 = Data collection session down
This is a cumulative item.
REASON_CODE
2
Database tables
2
The REASON_CODE item appears in the following database tables:
Agent exception table
The reason code that the agent was in when the exception occurred.
This is a cumulative item.
RECONNECT
2
Database tables
2
The RECONNECT item appears in the following database tables:
Agent trace tables
This event represents the agent reconnecting to the call after putting it on
hold. Available on Generic 3 switches.
hold. Available on Generic 3 switches.