Справочник Пользователя для Lucent Technologies Caller ID Box 585-210-939

CentreVu® CMS R3V8 Database Items and Calculations

1

1

This section outlines how the 

CentreVu CMS database items and 

calculations are presented later in the document.

1

This document defines database items used in 

CentreVu Supervisor 

reports. 

1

The database items are presented in a table format, according to ACD 
element (split/skill, agent, vector, VDN, trunk, trunk group, exception, and 
so on). Below is an example of how the information is presented: 

1

The following database item tables are included in this document:

●

Split/Skill

●

Agent

●

Trunk Group

●

Trunk

●

Vector

●

VDN

●

Call Work Codes

●

Agent Login/Logout

●

Agent Trace

●

Current Day Configuration (forecasting)

●

Current Day Report (forecasting)

●

Call Record

●

Exceptions.

The definition of the database item is given here. Any 
additional information, such as other database items that are 
included in the sum of the database item, or specific switches 
that the database item applies to, is also listed.

C, A, S, I, 
N, M, or B