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Introduction
CentreVu® CMS R3V8 Database Items and Calculations
Interactions with Switch Features and Tracking of Switch Capabilities
1-30
Vector
Disconnect
Timer (G3V2 and
later)
Disconnect
Timer (G3V2 and
later)
1
The Vector Disconnect Timer is started when a call begins vector
processing and stops when the call is routed successfully. This means
that the call rings at a destination or the trunk is connected to a
destination. In the case of adjunct routing, the timer is stopped when the
call is routed successfully. If the timer times out, the call is dropped by the
switch and the
processing and stops when the call is routed successfully. This means
that the call rings at a destination or the trunk is connected to a
destination. In the case of adjunct routing, the timer is stopped when the
call is routed successfully. If the timer times out, the call is dropped by the
switch and the
CentreVu CMS records a forced disconnect for the call.
VDN Active Calls
1
The G3V4 switch provides a vector conditional base don a count of the
active calls to a VDN. Incoming trunk calls that route directly to the VDN
by Direct Inward Dialing (DID), DCS, PRI, tie or tandem trunks or
incoming trunk calls where the VDN is considered the incoming
destination, are considered active calls for a VDN. Incoming trunk night
service calls where the VDN is the night service destination, or calls that
forward or cover to the VDN that have not already routed to another VDN
on this switch are also considered active calls for a VDN.
active calls to a VDN. Incoming trunk calls that route directly to the VDN
by Direct Inward Dialing (DID), DCS, PRI, tie or tandem trunks or
incoming trunk calls where the VDN is considered the incoming
destination, are considered active calls for a VDN. Incoming trunk night
service calls where the VDN is the night service destination, or calls that
forward or cover to the VDN that have not already routed to another VDN
on this switch are also considered active calls for a VDN.
The G3V4 switch will send the current active VDN call count to R3V4
CMS, where it can be displayed on real-time reports. Note that the
switch’s count of “active” calls is not the same as the CMS count of
INPROGRESS calls in the VDN, since the definition of “active in the
VDN” differs between the switch and CMS. (CMS counts calls as
INPROGRESS in the VDN whether they are inbound trunk calls or
internal calls and regardless of whether this is the first VDN for the call or
not.)
CMS, where it can be displayed on real-time reports. Note that the
switch’s count of “active” calls is not the same as the CMS count of
INPROGRESS calls in the VDN, since the definition of “active in the
VDN” differs between the switch and CMS. (CMS counts calls as
INPROGRESS in the VDN whether they are inbound trunk calls or
internal calls and regardless of whether this is the first VDN for the call or
not.)
Wait Answer
Supervision
Timer (WAST)
Supervision
Timer (WAST)
1
This timer is started when a call begins ringing at an agent or station. It is
stopped if the call is answered, connected or redirected. Once a
redirected call begins ringing, the timer is restarted. In the case of
redirection on no answer, if the call cannot be redirected, the WAST is
restarted. If the WAST times out, the call is dropped by the switch and the
CentreVu CMS records an abandon (from ringing) for the call.
stopped if the call is answered, connected or redirected. Once a
redirected call begins ringing, the timer is restarted. In the case of
redirection on no answer, if the call cannot be redirected, the WAST is
restarted. If the WAST times out, the call is dropped by the switch and the
CentreVu CMS records an abandon (from ringing) for the call.