Справочник Пользователя для Lucent Technologies Definity Enterprise Communications Server 555-230-220

Call Scenarios and Applications

Issue  7 March 1998

The application in the adjunct processor provides the agent and/or user with a call 
list. The agent uses the data terminal to select the destination to call. The 
application then requests a call on behalf of the agent. The call uses non-ISDN 
facilities.

Call Initiated Event Report (A)

3rd Party Auto Dial

(dest=B, orig=A)

3rd Party Domain Control

(domain=A)

3rd Party Domain Control-ACK

Agent drops call

Dropped Event Report (A)

Adjunct Processor

Customer drops

Switch

Application displays

call list on the

agent’s data terminal

Agent uses data

terminal to login

into application

Agent saves

customer record

Agent selects

customer to call

Agent

Terminal

A

Agent
Phone

A

Customer

Phone

B

Call uses non-ISDN

facilities

Trunk Seized Event Report (B)

Connected Event Report (B)

Agent off-hook or

forced off-hook

Agent and customer

talk