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Chloride Active and E-Series UPS User Manual
Chapter 17  Troubleshooting (E-Series)
If a problem occurs in spite of the high reliability of the device, please review the following checks before 
calling Chloride Technical Services.
• Is the UPS plugged into a correctly working grounded receptacle (or for hardwired to confirmed 208 
VAC input)?
• Has the fuse blown or have circuit breakers tripped?
Please note the following information when you call for service:
• Information about the device (model number, serial number from serial plate)
Full description of problem (connected loads, does the problem occur regularly or sporadically, display 
indicators/alarm etc.)
Table 11.  Troubleshooting
Problem
Possible Cause
Action to Take
No indication.
No alarm.
Main switch is OFF.
Switch on main switch.
No mains voltage 
available.
Have mains checked by qualified 
electrical personnel.
Input fuse has blown or 
input circuit breaker has 
tripped.
Replace fuse by identical type or 
switch on circuit breaker. If the 
problem persists, then call Technical 
Services.
External batteries are not 
connected when powered.
Unit will not run without batteries. 
Confirm proper battery connection.
LINE Indicator is not on, 
acoustical alarm is given in 
intervals.
Mains failure.
LINE Indicator is not on, 
although mains voltage is 
available, acoustical alarm is 
given in intervals.
Input fuse has blown 
or
input circuit breaker has 
tripped.
Replace fuse with identical type or 
switch on circuit breaker. If the 
problem persists, then call Technical 
Services.
ALARM Indicator is on, 
continuous acoustical alarm.
UPS failure.
Press BYPASS switch, then ON 
switch. If normal operation does not 
occur, call Technical Services.
Over temperature.
Reduce ambient temperature.
Emergency supply time is 
shorter than specified.
Batteries are not 
completely charged.
Charge batteries (“E-Series 
Installation and Commissioning” on 
page 33
) and test emergency supply 
time. If problem persists, then call 
Technical Services.
Batteries are defective or 
reached the end of its 
useful life.
Charging device is faulty.
OVERLOAD LED indicator is on.
Overload at the UPS 
output.
Reduce load to the permissible value.