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Appendix
 
B.
 
Warranty
 
information
 
This
 
appendix
 
contains
 
warranty
 
information
 
for
 
your
 
ThinkPad,
 
warranty
 
period,
 
warranty
 
service
 
and
 
support,
 
and
 
the
 
IBM
 
Statement
 
of
 
Limited
 
Warranty.
 
Warranty
 
service
 
and
 
support
 
With
 
the
 
original
 
purchase
 
of
 
an
 
IBM
 
ThinkPad,
 
you
 
have
 
access
 
to
 
extensive
 
support.
 
During
 
the
 
IBM
 
Machine
 
warranty
 
period,
 
you
 
may
 
call
 
IBM
 
or
 
your
 
reseller
 
for
 
problem-determination
 
assistance
 
under
 
the
 
terms
 
of
 
the
 
IBM
 
Statement
 
of
 
Limited
 
Warranty.
 
The
 
following
 
services
 
are
 
available
 
during
 
the
 
warranty
 
period:
 
v
   
Problem
 
determination
 
-
 
Trained
 
personnel
 
are
 
available
 
to
 
assist
 
you
 
with
 
determining
 
if
 
you
 
have
 
a
 
hardware
 
problem
 
and
 
deciding
 
what
 
action
 
is
 
necessary
 
to
 
fix
 
the
 
problem.
 
v
   
IBM
 
hardware
 
repair
 
-
 
If
 
the
 
problem
 
is
 
determined
 
to
 
be
 
caused
 
by
 
IBM
 
hardware
 
under
 
warranty,
 
trained
 
service
 
personnel
 
are
 
available
 
to
 
provide
 
the
 
applicable
 
level
 
of
 
service,
 
either
 
on-site
 
or
 
at
 
an
 
IBM
 
service
 
center
 
as
 
determined
 
by
 
IBM.
 
v
   
Engineering
 
Change
 
management
 
-
 
Occasionally,
 
there
 
might
 
be
 
changes
 
that
 
are
 
required
 
after
 
a
 
product
 
has
 
been
 
shipped
 
from
 
IBM.
 
In
 
those
 
instances,
 
IBM
 
will
 
make
 
Engineering
 
Changes
 
(ECs)
 
available
 
that
 
apply
 
to
 
your
 
hardware.
The
 
following
 
items
 
are
 
not
 
covered
 
under
 
warranty
 
service:
 
v
   
Replacement
 
or
 
use
 
of
 
non-IBM
 
parts.
 
All
 
IBM
 
parts
 
contain
 
a
 
7-character
 
identification
 
in
 
the
 
format
 
IBM
 
FRU
 
XXXXXXX.
 
v
   
Identification
 
of
 
non-IBM
 
software
 
problem
 
sources.
 
v
   
Installation
 
of
 
customer
 
replaceable
 
units
 
(CRUs).
 
v
   
Installation
 
and
 
configuration
 
of
 
machine
 
code
 
or
 
licensed
 
internal
 
code
 
that
 
is
 
designated
 
as
 
customer
 
installable.
If
 
you
 
do
 
not
 
register
 
your
 
computer
 
with
 
IBM,
 
you
 
might
 
be
 
required
 
to
 
present
 
proof
 
of
 
purchase
 
to
 
obtain
 
warranty
 
service.
 
Before
 
you
 
call
 
for
 
service
 
You
 
can
 
solve
 
many
 
problems
 
without
 
outside
 
assistance
 
by
 
following
 
the
 
troubleshooting
 
procedures
 
that
 
IBM
 
provides
 
in
 
the
 
online
 
help
 
or
 
in
 
the
 
publications
 
that
 
are
 
provided
 
with
 
your
 
computer
 
and
 
software.
  
©
 
Copyright
 
IBM
 
Corp.
 
2004
 
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