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Troubleshooting Tips

Topics in this section include information to help you troubleshoot problems.

System Administrator and Provider Information

Because this guide covers administrator set features only, you may find that you need additional 
assistance from your system administrator for issues such as creating new user accounts or 
changing system settings. 

Your system administrator may be on site, or you may rely on your local provider (the company 
that installed your phone system and now services it) for system administration. All sales, 
service, and technical support are handled at the local level by your authorized Mitel provider. 
If you do not know the contact information for your local provider, use the “Partners – Mitel 
Partner Locator” link at the top of the 

 (www.mitel.com) to locate your nearest 

office.

Administrator Troubleshooting Tips

 lists administrator troubleshooting tips.

I Cannot access administrator phone 
features.

You may be experiencing one of the following:

• You may not be using the administrator phone assigned by the 

system administrator. 

• If passcode protection is enabled, you must enter a passcode 

before you can access administrator phone features. To 
determine your passcode, contact your system administrator or 
local authorized provider. See 

 above.

One of our employees has left the 
company, and I need to change the user 
name shown on the display.

See “Programming Extension User Names” on page 20.

I need to change the system time shown 
on the phone displays.

See “Setting the System Date and Time” on page 14. 

I cannot clear an alarm shown on the 
phone display.

You can use the administrator phone to clear alarms by entering the 
Clear System Alarm feature code (9850). 

System users cannot use “*67” to block 
Caller ID when placing external calls. 

To use “*67,” you must select an outside line directly rather than 
using Automatic Route Selection to select outside lines. Contact your 
system administrator or local authorized provider for more 
information. See “System Administrator and Provider Information” on 
page 53. 

I can change the system time, but when I 
come in the morning, a different time 
appears. 

Your system may be configured to use Network Time Protocol (NTP), 
which automatically synchronizes network date and time at 12:15 
A.M. daily, but the NTP server time is incorrect. Contact your system 
administrator for assistance in correcting the time on the NTP server.