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Phone Feature Codes

 lists phone feature codes.

  

Account Code – 
All Calls Following

391

Allows the phone user to enter a forced or optional account code 
that will apply to all calls following the entry of this feature code and 
will appear in the SMDR. To disable the All Calls Following feature, 
the feature code is entered again without an account code.

Account Code – Optional

390

Allows the phone user to enter an optional account code for SMDR 
reports during an outside call.

ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle

326
327
328

These feature codes allow an ACD hunt group member (agent) to 
log into and out of one or more ACD hunt groups. The agent will 
only receive calls through the ACD hunt group while logged in.

ACD Agent Wrap-Up Terminate

329

When an ACD agent completes a call, no other ACD hunt group 
call will ring at the phone until the ACD Wrap-Up Timer expires or 
the agent enters this feature code to terminate the wrap-up 
session.

Activate Door Relay

332

If enabled, activates a door relay switch on the system to unlock a 
door (i.e., “buzz” it open).

Agent Help

375

The Agent Help feature allows a phone user to request help from 
a designated “Agent Help Extension” during a two- or three-party 
call.

Agent Help Reject

376

When a request-for-help call rings, the Agent Help Extension can 
choose to join the call or enter this feature code to reject the 
request.

Answer (Ringing Call)

351

Answers the call that has been ringing or holding the longest at 
that phone. 

Audio Diagnostics

320

When initiated, users are prompted to answer questions about the 
audio problems by pressing specific keypad buttons.

Automatic CO Access On/Off

360

(Not used on single line phones) Allows the phone user to 
determine how ringing outside calls will be answered: simply by 
lifting the handset or pressing the Speaker button (automatic 
answer), or by lifting the handset or pressing the Speaker button 
and pressing a Call button, individual trunk button or the ANSWER 
button.

Automatic IC Access On/Off

361

(Not used on single line phones) Allows the phone user to 
determine how ringing intercom calls will be answered: simply by 
lifting the handset (automatic answer), or by lifting the handset and 
pressing the IC button (or a Call button, if there is no IC button).

Automatic Trunk Answer

350

Using this feature code, phone users with allowed answer can pick 
up trunks that are ringing into the system, but that are not actually 
ringing at their phones. This feature does not pick up transferred 
calls or recalls that are ringing at the phone.

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