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DEFINITY ProLogix Solutions Release 2 Overview 

555-235-100

Issue 2 June 1999 A-12

DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a 
modern Call Center:

Abandoned Call Search

Add/Remove Skills

Agent Call Handling

Auto-Available Split

Automatic Call Distribution

Basic Call Management System 

Best Services Routing (Queue to Best)

Call Prompting

Call Vectoring

Calling Party/Billing Number

CentreVu Advocate

CentreVu Virtual Routing

Direct Agent Announcement

Expert Agent Selection