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4
Messaging Systems and Call Coverage
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100
Issue 2 June 1999 4-2
Messaging Systems and
Call Coverage
Call Coverage
The INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage
path. Calls are then redirected to AUDIX if they are not answered by a previous station on the path. In
addition, a secretary or messaging agent who answers a call can transfer a caller to the AUDIX system
“mailbox” of the original called party upon request. The caller may prefer to leave a voice mail message if
the message is personal, lengthy, or highly technical.
path. Calls are then redirected to AUDIX if they are not answered by a previous station on the path. In
addition, a secretary or messaging agent who answers a call can transfer a caller to the AUDIX system
“mailbox” of the original called party upon request. The caller may prefer to leave a voice mail message if
the message is personal, lengthy, or highly technical.
Many other options are available for maximum flexibility. For example, a caller can choose to transfer from
the system to an attendant or operator. Or the caller can transfer to another extension instead of leaving a
message. Your company can choose to have an automated attendant answer calls to the company and direct
these calls to the right department quickly, so callers do not have to wait on hold. With an automated
attendant, callers can be instructed to enter keypad commands to direct the call to the appropriate point. This
feature gives customers choice and control. It also enables you to make the most effective use of your
personnel, while still providing your customers with the service they expect.
the system to an attendant or operator. Or the caller can transfer to another extension instead of leaving a
message. Your company can choose to have an automated attendant answer calls to the company and direct
these calls to the right department quickly, so callers do not have to wait on hold. With an automated
attendant, callers can be instructed to enter keypad commands to direct the call to the appropriate point. This
feature gives customers choice and control. It also enables you to make the most effective use of your
personnel, while still providing your customers with the service they expect.
Integrating each of these products with your DEFINITY ProLogix Solutions measurably reduces overhead
costs and improves efficiency — while ensuring that important calls are not lost.
costs and improves efficiency — while ensuring that important calls are not lost.