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3M™ MicroTouch™ Display C1500SS Installation Guide
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3M Touch Systems Proprietary Information
Troubleshooting the Touch Sensor
If you are experiencing problems with the touch sensor, check the following list of
common installation errors.
common installation errors.
Table 3. Common Touch Sensor Installation Issues
Common Installation
Issues
Issues
Possible Solutions
Touch sensor does not
respond to touch
respond to touch
• Review the installation procedures. Are all cables connected
properly?
• After you installed Touch Software, did you restart your PC to
activate the touch sensor driver?
• Are the communication settings correct? Is the touch sensor
trying to use the same COM port or IRQ as another device (for
example, a mouse)? If so, a hardware device conflict will result
and the touch sensor will not work.
example, a mouse)? If so, a hardware device conflict will result
and the touch sensor will not work.
Touch sensor is not
accurate
accurate
Calibrate the touch sensor for the current video resolution and
operating system.
Cursor does not follow
finger movement or does
not reach the edges of the
sensor
finger movement or does
not reach the edges of the
sensor
Calibrate the touch sensor for the current video resolution and
operating system.
Cursor is not located
directly underneath your
finger
directly underneath your
finger
• Open the touch sensor control panel and make sure all cursor
offsets (vertical, edge/horizontal) are turned off.
• Calibrate the touch sensor for the current video resolution and
operating system.
Cursor is extremely jittery
or erratic
or erratic
Stabilize the cursor by adjusting the operating frequency of the touch
controller.
Cursor lags finger
Lower the baud rate of the touch controller and the touch driver.
Power Management
The C1500SS Display conforms to the Video Electronics Standards Association (VESA)
Display Power Management Signaling (DPMS) standard. To benefit from power
management, the display must be used in conjunction with a computer and video card
that implements the VESA DPMS standard.
Display Power Management Signaling (DPMS) standard. To benefit from power
management, the display must be used in conjunction with a computer and video card
that implements the VESA DPMS standard.
The PC automatically invokes the power management feature if you do not use the touch
sensor, mouse, or keyboard for a user-defined period. To restore the video image, simply
touch the sensor, press a key, or move the mouse. To set the period of time after which
the PC will invoke the power management feature, refer to the user manual that came
with your video card or PC.
sensor, mouse, or keyboard for a user-defined period. To restore the video image, simply
touch the sensor, press a key, or move the mouse. To set the period of time after which
the PC will invoke the power management feature, refer to the user manual that came
with your video card or PC.