HP (Hewlett-Packard) 1230 SERIES 用户手册

error messages

I cannot receive a

fax on my

extension lines.

• Check to see that Auto Answer is on. The green light next to the Auto

Answer button in the front panel is lit when the feature is enabled. If the

light is off, the HP Fax will not automatically answer the phone when it

rings. Press the Auto Answer button to turn it on or off.

• Make sure the HP Fax is connected to the phone system correctly. Make

sure the phone line is connected. To test the connection:

– Press Fax.
– Press Start, Black or Start, Color. If the HP Fax is connected to the

phone system correctly, you will hear a dial tone.

– Push the Cancel button to hang up. See the Setup Poster for

information on setting up the HP Fax.

• Check to see if the telephone wall outlet is working properly. Try

connecting a working telephone and phone cord into the wall outlet you

are using for the HP Fax. If the phone does not work, call your local

phone company for service. If the phone does work, try reconnecting the

HP Fax to the telephone outlet using a different phone cord.

• If your HP Fax is on the same phone line as an answering machine, you

may need to change the number of rings. For information, see set the

answering machine with your HP Fax, see answer fax calls when you use

error message

solution

Broadcast fax

failure.

Do the following:
• Check to make sure you dialed the number correctly and that the number

you have entered is correct. For example, you might need to dial a “9”

prefix depending on your phone system.

• Check the log to find out more about the failure. The log contains error

codes for many common fax transmission errors. For information, see

problem

solution