Ciprico 21021625 B 用户手册

FibreSTORE RAID System:  Rack Installation Guide

For customer support within the United States, call 1-877-CIPRICO (1-877-247-7426), 
8:00 am to 5:00 pm, CST, Monday through Friday. Then choose Option 2. After hours, 
Ciprico Support is on standby and will respond to customers as soon as possible. For 
customer support outside of the United States, call 01-763-551-4000, 8:00 am to 5:00 pm, 
United States CST, Monday through Friday. E-mail customer support at 
support@ciprico.com.

The following table lists Ciprico service options. 

For more details on customer service programs, go to www.ciprico.com/service.html or 
contact your local Ciprico sales manager or Ciprico Inside Sales at 763-551-4000.

Hot Spares

Overnight replacement of failed parts. Currently available only 
in U.S. and Europe.

Hot Spares 8

Same-day (8 hour) replacement of failed parts. Currently 
available only in U.S. 

Hot Spares 4

Same-day (4 hour) replacement of failed parts. Currently 
available only in U.S.

Safety Net Lite

On-site Ciprico spare parts; two of three sub-assemblies. 
Overnight replacement.

Safety Net

On-site Ciprico spare parts; full complement of sub-
assemblies. Overnight replacement.

Spare purchase with 
Hot Spares

Customer purchases own spare parts. Hot Spares assures 
overnight replacement of failed parts. Currently available only 
in U.S. and Europe.

Advantage Support

Customized program for the large user. On-site Ciprico spare 
parts.

On-site Support

Full service, on-site, rapid support solutions. Currently 
available only within some areas of the U.S.

Warranty

3-year warranty.