3M MDS100 用户手册

83

Problem

Possible Cause

Solution

Import error stating “Invalid file 
format”

The import file does not have 
the proper file extension or 
delimiter type.

Set the file extension and delimiter type in 
the Import and Export Options to match the 
file you want to import

The number of header lines in the 
import file does not match the 
setting in Import and Export Options

Set the number of header lines in the Import 
and Export Options to match the file you 
want to import.

Empty fields must be delimited by a 
comma in CSV files, even after the 
last value in the line.

Open the CSV file in notepad and add 
commas where needed

After importing a run setup file, 
wells in the first column that 
should be defined are empty

The number of header lines in the 
import file does not match the 
setting in Import and Export Options

Set the number of header lines in the Import 
and Export Options to match the file you 
want to import.

Error on file import stating “do 
not have required permission”

The import file location is set to the 
Progam Files directory in Windows 7

Go to Import and Export Options and set the 
import file location to another location such 
as the Documents Folder

Error on file export stating “do 
not have required permission”

The export file location is set to the 
Progam Files directory in Windows 7

Go to Import and Export Options and set the 
export file location to another location such 
as the Documents Folder

Cannot start a new run

Run is not saved

Save the run

Instrument is not in the Ready state 
(green status bar)

Allow the instrument to reach the Ready 
state before starting the run. If the 
instrument is in Standby (status bar has no 
color), wake the instrument.

The instrument is in the 
TestComplete state (red status bar)

Open and close the instrument lid.

Sample ID and/or Kit Lot 
Number values are not being 
saved into the Setup (Grid) or 
Setup (List) tabs

You are trying to enter a value into 
the gray drop-down list. New values 
cannot be entered when the field is 
in list mode.

1.  Click the + button to toggle the field to 

text entry (white)

2.  Type the value
3.  Click the green button or press Enter.

Kit Lot Number is not being 
saved in the Setup (Grid) or 
Setup (List) tabs

You are trying to enter a non-unique 
Kit Lot Number.

Check the Kit Lot Number and retry. Kit Lot 
Numbers must be unique (e.g., SAL and ECO 
kits cannot have the same lot number).

A run failed due to a 
Temperature Error

Temperature error

1.  Remove the tray from the instrument
2.  Reseat the pluggable heater 
3.  Run a Self-Check
4.  If the Self-Check fails or additional runs 

fail due to this error, return for repair.