Cisco Cisco Expressway
Configure Unified CM to Enable Tracing
1.
Log in to Unified CM.
2.
In the Navigation drop-down select Cisco Unified Serviceability and click Go.
3.
Go to the Troubleshooting Trace Settings page (Trace > Troubleshooting Trace Settings).
4.
Select the Check All Services check box.
5.
Click Save.
Installing RTMT – Real Time Monitoring Tool
1.
Log in to Unified CM using a Linux or Windows PC.
2.
Go to Application > Plugins.
3.
Select Find with ‘Name begins with <blank>’ and ‘Plugin Type equals Installation’.
4.
Scroll down to the entry for ‘Cisco Unified CM Real-Time Monitoring Tool – Linux’ or ‘Cisco Unified CM Real-Time
Monitoring Tool – Windows’, as required.
Monitoring Tool – Windows’, as required.
5.
Click on the Download link.
6.
When downloaded, run the downloaded install file.
7.
Follow the instructions in the install wizard.
8.
When complete, click Done to exit the installer.
Running RTMT
1.
Run RTMT. (For example, under windows this is in Start > All Programs > Cisco > CallManager Serviceability >
Real-Time Monitoring Tool.)
Real-Time Monitoring Tool.)
2.
In the Login window enter the Host IP Address, User Name and Password.
3.
Click OK.
Taking a Trace Using RTMT
1.
Select Trace & Log Central.
2.
Double-click on Real Time Trace.
3.
Double-click View Real Time Data.
4.
Select a Node – the Unified CM instance that is to have the trace run on it.
5.
Click Next >.
6.
Select the following:
—
Products =
UCM
—
Services =
Cisco CallManager
—
Trace File Type =
sdi
7.
Click Finish.
Note:
■
Logs can take a while to download.
■
The sdi (System Diagnostic Interface) trace contains alarms, error information and SIP stack trace information.
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Cisco Expressway SIP Trunk to Unified CM Deployment Guide