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CentreVu® CMS R3V8 Database Items and Calculations

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The O_ACDCALLS item appears in the following database tables:

The number of ACDCALLS that were placed by an adjunct (outbound 
predictive dialing). O_ACDCALLS includes DA_ACDCALLS. Available 
for outbound calls on Generic 3 switches with the ASAI feature.

This is a cumulative item.

The number of ACDCALLS and DA_ACDCALLS that were placed by an 
adjunct (predictive dialing). Available for outbound calling on a Generic 3 
switch with the ASAI feature.

This is a cumulative item.

The number of OUTCALLS from this trunk group that were offered by an 
adjunct to one or more splits/skills and were answered by an agent. 
Available on Generic 3 switches with the ASAI feature.

This is a cumulative item.

The number of OUTCALLS from this trunk that were offered by an 
adjunct as split/skill or direct agent ACD calls and were answered by an 
agent. Available on Generic 3 switches with the ASAI feature.

This is a cumulative item.

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The O_ACDTIME item appears in the following database tables:

The talk time of all O_ACDCALLS (does not include time calls spent on 
hold). Available for outbound calls on Generic 3 switches with the ASAI 
feature. ACDTIME includes O_ACDTIM E.

This is a cumulative item.

The talk time of all O_ACDCALLS (does not include time calls spent on 
hold). This time is included in ACDTIME. Available for outbound calling 
on Generic 3 switches with the ASAI feature.

This is a cumulative item.