Enterasys Networks MATRIX 7H4385-49 用户手册
Getting Help
xviii About This Guide
Getting Help
For additional support related to the modules or this document, contact
Enterasys Networks using one of the following methods:
Enterasys Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit)
changing mode switches, rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
network
•
A description of your network environment (for example, layout and cable type)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, have you returned the device before, is this a
recurring problem)
recurring problem)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
Internet mail
support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.