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Safety Instructions
Operating Instructions
Tr
oubleshooting T
ips
Consumer Support
38
Troubleshooting Tips 
Save time and money! Review the charts on the following pages 
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Oven will not start
A fuse in your home may
Replace fuse or reset
be blown or the circuit
circuit breaker. 
breaker tripped.
Power surge.
Unplug the microwave 
oven; then plug it back in.
Plug not fully inserted 
Make sure the 3-prong 
into wall outlet.
plug on the oven is fully
inserted into wall outlet.
Floor of the oven is warm,
The cooktop light is 
This is normal.
even when the oven has
located below the oven
not been used
floor. When the light is
on, the heat it produces 
may make the oven floor
get warm.
“LOCKED” appears on 
The control has been  
Press and hold CLEAR/OFF
the display
locked.
for about 3 seconds to
unlock the control.
“SENSOR ERROR”  
When using a Sensor 
Do not open door until 
appears on the display
feature, the door was
steam is sensed and time
opened before steam
is shown counting down
could be detected.
on the display.
Steam was not detected 
Use Time Cook to heat
in maximum amount 
for more time.
of time.
You hear an unusual,
You have tried to start  
Start over and enter a
low-tone beep
the Reminder without
valid time of day.
a valid time of day.
You have tried to start  
Start over and enter a
the Auto Nite Light 
valid time of day.
without a valid time of 
day entered for the on-time
and off-time.
You have tried to change  
Many of the oven’s features
the power level when it is
are preset and cannot be 
not allowed.
changed.
Food amount too large 
Sensor Reheat is for 
Use Time Cook for large 
for Sensor Reheat
single servings of 
amounts of food.
recommended foods.
Before you call for service…