Toshiba Digital Business Telephone Solutions 用户手册

This chapter lists the features available on the ACD Supervisor telephone in alphabetical order 

beginning on 

. These features can be performed on 10- or 20-button digital and electronic 

telephones. Music and announcement devices can also be connected for use with your ACD system.
It is highly recommended that you have a telephone equipped with an LCD, because the LCD 

displays important information about the ACD system and group.
The ACD Supervisor telephone features are:

♦

Agent/Queue Status

♦

Call Monitoring

♦

End of ACD Shift

♦

Night Transfer

♦

NT Lock

♦

Reset Queue Alarm

♦

Supervisor Auto Log In

♦

Transfer to ACD Group

The ACD Agent features assignable to the ACD Supervisor’s telephone are outlined in detail in the 

Strata CT ACD Agent Guide.