Toshiba Digital Business Telephone Solutions 用户手册

If the Agent ID code is invalid, the telephone sends a busy tone, the Log In/Out LED stops 

flashing and turns off, and the LCD displays 

. Try to log in again.

➤

➤

Press the 

Log In/Out 

at any time.

➤

When you log out as an Agent, the ACD features are deactivated on the telephone; however, the 

regular features still continue to work. After you have logged out, the 

ACD Call

 button can be used 

to make and receive non-ACD calls only, and they are not registered as ACD or PBX calls.

Agent Status allows you to monitor the status (Available, Unavailable, etc.) of each Agent logged into 

your ACD Group. The Queue Status feature enables you to view the number of calls and the amount 

of time each has been waiting in the queue for a specific ACD Group. You have to be logged in as a 

Supervisor to use this feature. You can also view the status of other ACD Groups.
You can conveniently program an 

SD

 button to provide one-touch access for monitoring Agents or 

the Queue (also see 

).

2. Enter your four-digit Agent ID 

code.

A one-second burst of dial tone 

confirms successful log in.
The Log In/Out LED turns steady red, 

and the LCD displays the information 

as shown on the right.

➤

Press 

Log In/Out

The Log In/Out LED turns off.

...or [PDN] + 

#4031 

and hang up.

Log In/Out only works during an idle or non-ACD 

status. If your station is in any other status, the 

system ignores your Log In/Out request.