Toshiba Digital Business Telephone Solutions 用户手册
Strata CT ACD Supervisor November 2001
31
Index
A
about this book
conventions
organisation
related documents
access codes
ACD group supervisor
ACD pickup
after call
agent assistance
ACD help button
Cnf
⁄
Trn button
DND mode
agent status (speed dial button)
agent telephone status
agent/queue status
alarm-guard timer
available
B
buttons
Hold
Mic
volume control
C
Call Forwarding
Cnf
⁄
Trn
ACD group code
D
directory number buttons
[PDN]
[PhDN]
definitions
Do Not Disturb
E
end of ACD shift
calls waiting in the queue
last Agent of the group
New Shift
Executive Override
F
Feature Interaction
Features
Agent Assistance
End of ACD Shift
Logging In/Out