Toshiba Digital Business Telephone Solutions 用户手册

Companies that receive a large volume of incoming calls can handle them quickly and easily with the 

Automatic Call Distribution (ACD) features available on Toshiba’s Strata CT system. Designated 

incoming calls bypass the operator and go directly to an answering pool of ACD Agents. From there, 

calls are evenly distributed to individual Agents.

As an ACD Group Supervisor, Toshiba recommends that you use a 20-button Toshiba proprietary 

digital telephone with a Liquid Crystal Display (LCD) (see 

). The LCD provides important 

information about the ACD Group or an individual Agent’s activities.
The buttons on your Supervisor Telephone can be programmed to perform different tasks for you. For 

example, 

Agent Status

 and/or 

Queue Status

 can be programmed for one-touch access using 

Speed Dial (

SD

) buttons. When you use these buttons, the Agent and/or Queue Status is displayed on 

the LCD.
Other features are assigned to the flexible buttons on your telephone; for example, 

Reset Queue 

Alarm

 which signals you when too many calls are waiting in queue and 

Monitor ACD Call

 which 

monitors Agents conversations on ACD calls.
A list of flexible ACD feature buttons is on 

. The button names are recommended by Toshiba. 

If your ACD feature button names are different, see your telephone System Administrator for their 

definitions.