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页码 424
Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Strata DK Programming     5/00
6-5
Automatic Ca
ll Dis
tribution
Program *09 – ACD Group DID Line Digit Assignments
Initialized Default:
See table below
Program *09 Overview
Program *09 assigns DID/Tie line incoming digits to a particular ACD Group and assigns DID 
digits to station ports (only if Program 71 is not used).
Related Programs
Program 04 assigns Tie line digits to station ports. (See Programs *09 and 04 in the Strata DK 
Programming Manual.
)
Refer to Program 17, LED 05-for DID and Tie line options. Use Program *09 if Program 71 DID/
Tie/DNIS/ANI line call routing is not being used.
If the digits assigned to the group are sent to the Strata DK System on any incoming DID or Tie 
line call, the call is directed to the assigned ACD Group (see Program 14-0 to assign ground and 
loop start lines to an ACD Group).
Note
If DID/Tie/DNIS/ANI lines use Program 71 (DNIS assignments) instead of Program *09 
to route callers to ACD Groups, turn on LED 05 in Program 17 for each of the appropriate 
DID/Tie/DNIS/ANI lines. If the line receives ANI but not DNIS, turn LED 05 Off and 07 
and 08 On in Program 17. Use Program 71 (0~3) to make the appropriate digit and routing 
assignments. Refer to Programs 17 and 71.
✱  ✱  ✱ ✱  6SNU ✱   +ROG  6SNU
+ROG  6SNU   +ROG  6SNU   +ROG
Processor
ACD Group 
Port Numbers
Default DID/Tie 
Line Digits
DK40i
036~043
42~49
RCTUA
040~047
240~247
RCTUBA/BB, B1CU
090~097
290~297
RCTUC/D, B2CAU/BU, B3CAU/BU
250~265
450~465
RCTUE/F, B5CAU/BU
345~360
870~885
ACD Group 
Number
ACD Group Port 
Number
DID/Tie Line Digits 
Assigned (1~4 Digits)
DID/Tie line digits assigned to ACD Group Port 
Number (1~4 digits)
ACD Group Port Number (3 digits)