Toshiba DK40I 用户手册

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

6-18

Strata DK Programming 5/00

Program 14-3 – Announcement/Music Port and Queue
Pattern

Initialized Default:

all blanks

✱ ✱ ✱ ✱ 6SNU +ROG 6SNU

+ROG 6SNU +ROG 6SNU +ROG

Processor

ACD Group Numbers

Port Numbers

DK40i

01~08

008~027

RCTUA

01~08

008~031

RCTUBA/BB

01~08

008~079

RCTUC/D

01~16

008~239

B1CU

01~08

008~055

B2CAU/BU

01~08

008~111

B3CAU/BU

01~08

008~191

RCTUE/F, B5CAU/BU

01~16

008~335

Code 1

Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.

Code 2

Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three
announcements. (Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two
announcements are used for the ACD Group queue.

Code 3

Enter the second announcement port for two-announcement queue patterns or enter the third announcement port
for three-announcement queue patterns.

Code 4

Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold
(MOH) source.

Code 5

Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.

ACD Group

Number

Code 1

Announcement

1 Port

Code 2

Announcement

2 Port

Code 3

Announcement

2 or 3 Port

Code 4

Music Source Port

Code 5
Repeat

Announcement

Number

DATA = Port number of Music or Announcement
Source

Enter blanks with Button/LED 01.

SELECT = 3

Code (1~5)

ACD Group Number