Canon S900 Benutzerhandbuch

Troubleshooting

Troubleshooting Installation

Problem

Possible Cause

Try This

Cannot
install the
printer driver

Procedure
not followed
correctly

See “Installing the Printer Driver” on page 47.

Previous or same
printer driver
version already
installed

Always uninstall the previous version of the printer driver before
installing the new version. See “Uninstalling the Printer Driver” on
page 49.

Other
applications
running in the
background

Other open applications on your computer can interfere with the
installation routine. Close all open software applications, including
any virus-detection software, before reinstalling the printer driver.
See “Installing the Printer Driver” on page 47.

Installation
not starting
automatically
when CD-ROM is
inserted into
drive

Windows

If printer driver installation did not start automatically when
you loaded the CD-ROM:

1. Double-click My Computer on the Windows desktop, then

double-click the CD-ROM drive.

For Windows XP, click Start, then My Computer, then
double-click the CD-ROM drive.

2. Double-click msetup.exe.

If you install the printer driver by clicking Start, then Run, specify the
correct CD-ROM drive and file name (D:\msetup.exe, where D is the
CD-ROM drive).

Mac OS

Double-click the CD-ROM icon on your desktop.

CD-ROM drive
not specified

Normally, after you insert the S900 CD-ROM, the setup window
displays automatically. If it does not: