Canon iP5000 Benutzerhandbuch

Troubleshooting

Cannot Install the 
Printer Driver

Installation 
procedure not 
followed correctly

Follow the 

Easy Setup Instructions packaged with your printer for proper printer 

driver installation.

If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.

Other applications 
(including anti-virus 
software) running 
in the background

Other applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 

Easy Setup Instructions for installing the printer driver.

Installation does 
not start 
automatically when 
the 

Setup Software 

& User’s Guide CD-

ROM is inserted 
into the drive

If the printer driver installation did not start automatically when you inserted the 
Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer. 
2. Double-click the CD-ROM icon.

For non-Windows XP, open the My Computer window, and then double-click the 
CD-ROM icon.

Double-click the CD-ROM icon on your desktop to start installation.

Installation CD-
ROM is not working 
properly

Ensure that there are no problems with the 

Setup Software & User’s Guide CD-

ROM.
If there is any problem with the 

Setup Software & User’s Guide CD-ROM, contact 

the Customer Care Center.

Use Windows Explorer to ensure that the CD-ROM can be read.

Ensure that the CD-ROM icon is displayed on the desktop. 

Unable to proceed 
beyond the Printer 
Port screen

Reinstall the printer driver.
1. Click Cancel on the Printer Connection 

screen.

2. Click Start Over on the Installation 

Failure screen.

3. Click Back on the screen which appears 

next.

4. Click Exit on the Welcome screen, then 

remove the CD-ROM.

5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures 

described in the 

Easy Setup 

Instructions and reinstall the driver.