Vertical Communications SCS 8324S Benutzerhandbuch

66

Comdial

August, 03

This feature allows you to program a button to be used for sending a 
message to an LCD speakerphone. Once programmed, you can press 
the ASSIST button at anytime to sound a tone burst at the called 
station and present a preprogrammed message in the station display. 
You can send a message while on a call without alerting the distant 
party. This feature is useful for requesting assistance while engaging 
on a call. For example, a customer service representative could 
request assistance from a supervisor while talking to a problem caller. 
The supervisor, upon receiving the tone and noting the display 
message, could perform an executive override or service observing 
action to join the call or monitor it.

1.  PRESS INTERCOM AND DIAL  **1.
2.  PRESS programmable button you want as assist button.
3.  DIAL  7.
4.  CHOOSE  from one of the following 

options to select the type of message 
that will be delivered with the 
ASSIST button:

•  DIAL  *  to choose system-

provided message (ASSIST plus 
name or extension number of 
station sending message)

•  DIAL keypad number (1, 2, 3  etc.) to choose preprogrammed 

message (see attendant or table on page 93 for list of LCD 
messages).

5.  IF one particular station must always receive message, DIAL exten-

sion number of that station.

6.  PRESS SPEAKER to end.

Assist J Doe

MON

24

12:35