Lucent Technologies 555-670-111 Benutzerhandbuch
MERLIN LEGEND Communications System Release 7.0
System Programming
System Programming
555-670-111
Issue 1
April 1999
Programming Procedures
3-375
QCC Optional Features
3
■
Automatic or Manual Extended (Directed) Call Completion
■
Return Ring
■
Position Busy Backup
■
Voice Announce
NOTE:
These options are available in Hybrid/PBX mode only.
Hold Return
3
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed to either
remain on hold or return to the QCC queue.
queue or remain on hold, on the QCC operator console, after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the same
time that the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval for the first call. If the QCC operator does not pick up a
call by the time the hold timer expires twice, the call can be programmed to either
remain on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
single setting applies to all QCC operator positions.
Summary: Hold Return
3
Programmable by
System Manager
Mode
Hybrid/PBX
Idle Condition
Not required
Planning Form
6a, Optional Operator Features
Factory Setting
Calls remain on hold
Valid Entries
Remain on hold, Return to QCC queue
Inspect
No
Copy Option
No
Console Procedure
Operator
→
Queued
Call
→
Hold
Rtrn
→
Return
to
Queue
or
Remain
on
Hold
→
Enter
→
Exit
→
Exit
PC Procedure
→
→
→
or
→
→
→