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1. Telescopic tube not inserted properly.

2. Not plugged into good outlet.

3. Cable worn.

4. The power control slider switch is 

set to “0” (“off” position).

1. Brush roller is jammed.

2. Airflow pathway is clogged.

3. Overload shut down from 

excessively deep but loose carpet 
pile (e.g., long shag carpet).

1. Brush worn.

2. Reduced brush action.

1. Machine is in upright locked

position and roller is shut off.

1. Telescopic tube tube not 

inserted properly.

1. See page 5.

2. Use another outlet.

3. Replace cable.

4. Slide the power control slider 

switch to “on” position.

1. Remove brush roller obstruction.

See page 8.

2. Remove clog. See page 8.

3. If carpet pile is too deep and loose, 

then use a “shag rake” attachment 
instead of the ET-C power head.

1. Replace brush strip. See page 8.

2. Brush is not fully in contact with 

the floor.

1. Release the foot pedal and lower 

the telescopic tube to operating 
level. See page 6.

1. See page 5.

Check your C3.1 or K3 canister user’s manual for more trouble-shooting problems and solutions.