Plantronics UC v2 Benutzerhandbuch

 24

Troubleshooting — Mobile Phone Usage

My headset does not  
work with my phone.

Make sure the headset is fully charged.
Make sure headset is paired with the Bluetooth phone you are trying to use.

My phone did not locate 
the headset.

Turn both your phone and headset off, then restart the mobile phone and 
repeat the pairing process on page 15. 

(Pair Mobile Phone and Call)

I could not enter my PIN 
code.

Turn both your phone and headset off and on, and then repeat the pairing 
process on page 15. 

(Pair Mobile Phone and Call)

 Your PIN code, or Passkey, 

is 0000 (4 zeros).

 Many phones input the passkey automatically during the paring 

process. Your phone may not ask you to manually input a passkey.

I cannot hear caller/dial 
tone.

The headset is not turned on. Press the call button for approximately 2 
seconds until you hear a tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth 
phone.
Your headset battery is drained. Charge your battery. See 

Charging Headset.

 

The listening volume is too low. Incremental tapping of the call button will 
adjust volume.
Make sure that the headset fits properly. See 

Fitting the Headset.

Audio quality is poor.

Your headset is out of range. Move the headset closer to the Bluetooth 
phone. 

Callers cannot hear me.

Make sure that headset is sitting correctly in ear with boom pointing 
towards corner of mouth.
See 

Fitting the Headset.

  

My headset falls off my ear.

Make sure that headset is sitting correctly on your ear with boom pointing 
towards corner of mouth. You may also want to try an alternate size eartip.
See 

Fitting the Headset

.