Trapeze Networks SNS-SP-103-R-MX-8R Benutzerhandbuch
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SafetyNet Support Package Comparison
Initial Warranty
System Support
SNS-SP-101/103/105
SNS-SP-101/103/105
MP Support
SNS-SP-401/403/405
SNS-SP-401/403/405
Hardware
Replacement
Replacement
Yes, 1 year from product
shipment date from Trapeze
Networks for all products
except certain MP’s covered
by a lifetime warranty. See
limited warranty for details.
shipment date from Trapeze
Networks for all products
except certain MP’s covered
by a lifetime warranty. See
limited warranty for details.
Yes, for duration of support
contract
Advance Hardware
Replacement
contract
Advance Hardware
Replacement
Yes, for duration of support
contract;
Advance Hardware
Replacement
contract;
Advance Hardware
Replacement
Advance
Hardware
Replacement
Hardware
Replacement
No, repair/replacement
shipment is within 14
calendar days from receipt of
the failed unit
shipment is within 14
calendar days from receipt of
the failed unit
Yes, next-business-day
advance hardware
replacement
(see note 1)
advance hardware
replacement
(see note 1)
Yes, next-business-day
advance hardware
replacement
(see note 1)
advance hardware
replacement
(see note 1)
Software
Subscription
Subscription
No,
90-day software warranty
from product shipment date
from Trapeze Networks.
Provides software
maintenance updates during
warranty period
90-day software warranty
from product shipment date
from Trapeze Networks.
Provides software
maintenance updates during
warranty period
Yes,
(see note 2)
(see note 2)
NA
Phone
Support
Support
Limited,
Available during local
support center business hours
Support only for hardware
replacement and 90-day
software maintenance updates
support center business hours
Support only for hardware
replacement and 90-day
software maintenance updates
Yes,
Available during local
support center business
hours
24x7 page-out support, for
after hours Severity 1 issues
(see note 3)
support center business
hours
24x7 page-out support, for
after hours Severity 1 issues
(see note 3)
NA
Support
Portal
Access
Portal
Access
No Yes
NA
Email
Support
Support
Limited,
Available during local
support center business hours
Support only for hardware
replacement and 90-day
software maintenance updates
support center business hours
Support only for hardware
replacement and 90-day
software maintenance updates
Yes,
Available during local
support center business
hours
(see note 3)
Available during local
support center business
hours
(see note 3)
NA