Alesis DM5 Benutzerhandbuch
Appendix A: Troubleshooting
54
DM5 Reference Manual
M
AINTENANCE
Here are some tips for preventive maintenance.
•
Periodically check the AC cord for signs of fraying or damage.
•
Make sure the entire bottom part of the keyboard is supported so that the case is
not subjected to unnecessary bending.
not subjected to unnecessary bending.
•
Place a dust cover over the DM5 when it is not in use.
R
EFER
A
LL
S
ERVICING TO
A
LESIS
We believe that the DM5 is one of the most reliable modules that can be made using
current technology, and should provide years of trouble-free use. However, should
problems occur, DO NOT attempt to service the unit yourself. The full AC line
voltage, as well as high voltage/high current DC voltages, are present at several
points within the chassis. Service on this product should be performed only by
qualified technicians. THERE ARE NO USER-SERVICEABLE PARTS INSIDE.
current technology, and should provide years of trouble-free use. However, should
problems occur, DO NOT attempt to service the unit yourself. The full AC line
voltage, as well as high voltage/high current DC voltages, are present at several
points within the chassis. Service on this product should be performed only by
qualified technicians. THERE ARE NO USER-SERVICEABLE PARTS INSIDE.
O
BTAINING
R
EPAIR
S
ERVICE
Before contacting Alesis, check all connections, and be sure you’ve read the manual.
Customers in the USA:
If the problem persists, call Alesis USA at 1-310-287-1323 and request the Product
Support department. Talk the problem over with one of our technicians; if necessary,
you will be given a repair order (RO) number and instructions on how to return the
unit. All units must be shipped prepaid and COD shipments will not be accepted.
If the problem persists, call Alesis USA at 1-310-287-1323 and request the Product
Support department. Talk the problem over with one of our technicians; if necessary,
you will be given a repair order (RO) number and instructions on how to return the
unit. All units must be shipped prepaid and COD shipments will not be accepted.
For prompt service, indicate the RO number on the shipping label. If you do not have
the original packing, ship the DM5 in a sturdy carton, with shock-absorbing
materials such as styrofoam pellets (the kind without CFCs) or “bubble-pack”
surrounding the unit. Shipping damage caused by inadequate packing is not covered
by the Alesis warranty.
the original packing, ship the DM5 in a sturdy carton, with shock-absorbing
materials such as styrofoam pellets (the kind without CFCs) or “bubble-pack”
surrounding the unit. Shipping damage caused by inadequate packing is not covered
by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge.
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. The Alesis Limited Warranty
applies only to products sold to users in the USA and Canada. Customers outside the
USA and Canada are not covered by this Limited Warranty and may or may not be
covered by independent distributor warranty in the county of sale. Do not return
products to the factory unless you have been given specific instructions to do so.
Contact your local Alesis dealer for warranty assistance. The Alesis Limited Warranty
applies only to products sold to users in the USA and Canada. Customers outside the
USA and Canada are not covered by this Limited Warranty and may or may not be
covered by independent distributor warranty in the county of sale. Do not return
products to the factory unless you have been given specific instructions to do so.