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Soundcraft MFXi MPMi User Guide Issue 1210
PROBLEM SOLVING
Basic problem solving is within the scope of any user if a few basic rules are followed.
Get to know the Block Diagram of your console (see page 20/21).  
Get to know what all controls and/or connections in the system are supposed to 
do.
Learn where to look for common trouble spots.
The Block Diagram is a representative sketch of all the components of the console, 
showing how they connect together and how the signal flows through the system.  Once 
you have become familiar with the various component blocks you will find the Block 
Diagram is quite easy to follow and you will have gained a valuable understanding of 
the internal structure of the console.
Each component has a specific function and only by getting to know what each part 
is supposed to do will you be able to tell if there is a genuine fault! Many “faults” are 
the result of incorrect connection or control settings which may have been overlooked.
Basic Troubleshooting is a process of applying logical thought to the signal path through 
the console and tracking down the problem by elimination.
Swap input connections to check that the source is really present. Check both 
Mic and Line inputs.
Eliminate sections of the channel by using the insert point to re-route the signal 
to other inputs that are known to be working.
Route channels to different outputs or to auxiliary sends to identify problems on 
the Master section.
Compare a suspect channel with an adjacent channel which has been set up 
identically. Use PFL to monitor the signal in each section.
Insert-point contact problems may be checked by using an insert bypass jack 
with tip and ring shorted together as shown below.  If the signal appears when 
the jack is inserted it shows that there is a problem with the normalling contacts 
on the jack socket, caused by wear or damage, or often just dirt or dust.  Keep a 
few in your gig tool box.
If in doubt please contact Soundcraft customer support.
PRODUCTS UNDER WARRANTY
UK customers should contact their local dealer.
Customers outside the UK are requested to contact their territorial distributor who is able 
to offer support in the local time zone and language. Please see the distributor listings 
on our website (www.soundcraft.com) to locate your local distributor.
OUT-OF-WARRANTY PRODUCTS
For out-of-warranty consoles purchased in the United Kingdom, please contact the 
Customer Services Department (e-mail: soundcraft.csd@harman.com) at the factory in 
Potters Bar, Hertfordshire: Telephone +44 (0)1707 665000.
For all other out-of-warranty consoles, please contact the appropriate territorial distributor.
When mailing or faxing please remember to give as much information as possible. This 
should include your name, address and a daytime telephone number. Should you experi-
ence any difficulty please contact Customer Services Department (e-mail: soundcraft.
csd@harman.com)