Quantum 3-05401-05 Benutzerhandbuch
Revison 59 12SEP11
3yr RE
3yr TS
3yr FE + 1yr TSS
Three-year Fast Exchange w ith one-year Telephone Softw are Support. In the event of a problem, customers simply
contact Quantum Technical Assistance Center (QTAC). Customers w ill be assisted in diagnosing the problem, and if it
can't be fixed over the phone, a free replacement unit w ill be shipped. In return, the defective unit is shipped back to
Quantum. The unit w ill be dispatched w ithin 24 hours of QTAC determining that the unit is defective. Provided a
customer contacts and completes all of the necessary paperw ork prior to 1PM Mountain Standard Time, Quantum w ill
send out a replacement unit that same day, w hich w ill arrive w ithin 24 hours at the customer site. If the carrier has an
unforeseen event that delays the shipment, Quantum cannot guarantee that the unit w ill arrive w ithin the 24-hour
w indow . Customers should not assume that the time of contact w ith Quantum dictates the time of shipment.
contact Quantum Technical Assistance Center (QTAC). Customers w ill be assisted in diagnosing the problem, and if it
can't be fixed over the phone, a free replacement unit w ill be shipped. In return, the defective unit is shipped back to
Quantum. The unit w ill be dispatched w ithin 24 hours of QTAC determining that the unit is defective. Provided a
customer contacts and completes all of the necessary paperw ork prior to 1PM Mountain Standard Time, Quantum w ill
send out a replacement unit that same day, w hich w ill arrive w ithin 24 hours at the customer site. If the carrier has an
unforeseen event that delays the shipment, Quantum cannot guarantee that the unit w ill arrive w ithin the 24-hour
w indow . Customers should not assume that the time of contact w ith Quantum dictates the time of shipment.
PLEASE NOTE - The 24-hour Fast Exchange is available ONLY in North America, the European Union, Sw itzerland,
and Norw ay. In countries w here Fast Exchange is not yet available, Quantum offers the best available exchange or
return-to-depot repair depending on local restrictions. Contact your local Quantum representative for more information.
and Norw ay. In countries w here Fast Exchange is not yet available, Quantum offers the best available exchange or
return-to-depot repair depending on local restrictions. Contact your local Quantum representative for more information.
Three-year 5x9 softw are telephone technical support.
Three-year Rapid Exchange (see "1yr RE" above) w ith three-year 5x9 hardw are telephone technical support.
necessary paperw ork prior to 1PM Mountain Standard Time, Quantum w ill send out a replacement unit that same day,
w hich w ill arrive w ithin 24 hours at the customer site. If the carrier has an unforeseen event that delays the shipment,
Quantum cannot guarantee that the unit w ill arrive w ithin the 24-hour w indow . Customers should not assume that the
time of contact w ith Quantum dictates the time of shipment.
w hich w ill arrive w ithin 24 hours at the customer site. If the carrier has an unforeseen event that delays the shipment,
Quantum cannot guarantee that the unit w ill arrive w ithin the 24-hour w indow . Customers should not assume that the
time of contact w ith Quantum dictates the time of shipment.
PLEASE NOTE - The 24-hour Fast Exchange is available ONLY in North America, the European Union, Sw itzerland,
and Norw ay. In countries w here Fast Exchange is not yet available, Quantum offers the best available exchange or
return-to-depot repair depending on local restrictions. Contact your local Quantum representative for more information.
and Norw ay. In countries w here Fast Exchange is not yet available, Quantum offers the best available exchange or
return-to-depot repair depending on local restrictions. Contact your local Quantum representative for more information.
90d TS
MW
Customers can save money and be protected from service price increases by signing and prepaying for a multiyear agreement at the same
time as their system purchase. Customers that purchase multiyear Hardw are service contracts w ill receive a 15% discount off the single-year
price. Customers that purchase multiyear StorNext service contracts w ill receive a 5% discount off the single-year price. This discount should
manually be applied to annual model numbers. Note that the discount is already included in the pricing of tw o- and three-year model numbers.
When one or more tape drives and/or Fibre Channel cards are added to a configuration under a maintenance agreement, the customer w ill be
charged pro-rated maintenance charge for the added item(s).
time as their system purchase. Customers that purchase multiyear Hardw are service contracts w ill receive a 15% discount off the single-year
price. Customers that purchase multiyear StorNext service contracts w ill receive a 5% discount off the single-year price. This discount should
manually be applied to annual model numbers. Note that the discount is already included in the pricing of tw o- and three-year model numbers.
When one or more tape drives and/or Fibre Channel cards are added to a configuration under a maintenance agreement, the customer w ill be
charged pro-rated maintenance charge for the added item(s).
Reseller Service Contract Sales
VARs, distributors, certified maintainers or Partner Support Program (PSP) VARs (hereafter collectively referred to as "resellers") may sell a
service contract to end users. In situations w here the reseller has an opportunity to sell products outside their territory, such as a global
opportunity, Quantum may deal directly w ith the end user for the service contract and pay a commission to the reseller based on the
service contract to end users. In situations w here the reseller has an opportunity to sell products outside their territory, such as a global
opportunity, Quantum may deal directly w ith the end user for the service contract and pay a commission to the reseller based on the
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90-day 5x9 softw are telephone technical support.
Data cartridges carry a limited lifetime w arranty, stating the media is free from factory defects at the time of purchase.
The w arranty does not cover cartridges that are abused, misused, or fail f rom normal w ear. Cleaning cartridges do
not carry a w arranty and are good for 20 uses. Refer to the w arranty included in the package for more information.
The w arranty does not cover cartridges that are abused, misused, or fail f rom normal w ear. Cleaning cartridges do
not carry a w arranty and are good for 20 uses. Refer to the w arranty included in the package for more information.
Multiyear Service Contract Discounts
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