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MC9000-G with Windows
®
 Mobile 2003 Software for Pocket PCs PRG
11-8
Four Slot Ethernet Cradle
Table 11-3. Troubleshooting the Four Slot Ethernet Cradle
Symptom
Cause
Solution
Attempt by the mobile computer 
to ActiveSync failed.
Mobile computer removed from 
the cradle while the LED was 
blinking green.
Wait one minute and reinsert the mobile computer in 
the cradle. This allows the cradle to attempt another 
synchronization.
ActiveSync on the host 
computer has not yet closed the 
previous ActiveSync session.
Wait one minute and reinsert the mobile computer in 
the cradle. This allows the cradle to attempt another 
synchronization.
Incorrect cable configuration.
Check your DHCP server and determine which IP 
address was allocated to the cradle, then check 
connectivity by pinging the cradle. 
Communications software 
improperly configured.
Perform setup as described in 
. Check your DHCP server and 
determine which IP address was allocated to the 
mobile computer slot, then check connectivity by 
pinging the cradle. 
Mobile computer ActiveSync 
disabled or not configured to 
accept network connection.
On the mobile computer, tap Start - ActiveSync - 
Tools - Options - Options button. Then, uncheck the 
Enable PC sync using this connection: check box. 
Host ActiveSync disabled or not 
configured to accept network 
connection.
On the host computer, check File - Connection 
Settings - Allow network (Ethernet) Server 
Connection with this desktop computer.
During communications, no data 
was transmitted, or transmitted 
data was incomplete.
Mobile computer removed from 
cradle during communications.
Replace mobile computer in cradle and retransmit.
Mobile computer has no active 
connection.
An icon will be visible in the status bar if a 
connection is currently active. 
Mobile computer has 
successfully connected through 
the cradle, but no data is being 
transmitted over the 
connection. 
Data is being transferred over 
the S24 radio link. 
Temporarily disable the radio link to force data 
transmission through the cradle. Tap the wireless 
LAN icon from the systray on the Today screen. 
Tap the Mode/General tab. Enter an in-valid value in 
the ESSID: text box and tap the 
OK
 button. Power 
cycle the mobile computer. Verify that your radio link 
has been disabled (the wireless LAN icon has a red 
box with a ! on it). 
Once you have completed your data transmission, re-
enable your radio link.