Zebra Technologies 11280100000 Benutzerhandbuch

Troubleshooting
Print Quality Problems

P1009874-002

Xi4™/RXi4™ User Guide

1/7/10

Ribbon was fed through the 
ribbon system incorrectly.

Load the ribbon correctly. See 

.

Incorrect burn temperature.

Set the darkness to the lowest possible setting for 
good print quality. See 

.

Incorrect or uneven printhead 
pressure.

Set the printhead pressure to the minimum 
needed for good print quality. See 

.

Media not feeding properly; 
“walking” from side to side.

Make sure that media is snug by adjusting the 
media guide, or call a service technician. 

The strip plate needs adjusting.

Call a service technician.

The printhead needs vertical 
adjustment.

Call a service technician.

The printhead is improperly 
balanced.

Call a service technician. 

The printhead and platen roller 
need to be realigned.

Call a service technician.

Wrinkled ribbon.

See wrinkled ribbon causes and solutions in this 
table.

The media is not designed for 
high-speed operation.

Replace supplies with those recommended for 
high-speed operation.

You are using an incorrect 
combination of media and 
ribbon for your application.

Switch to a different type of media or ribbon 
to try to find a compatible combination.

If necessary, consult your authorized Zebra 
reseller or distributor for information and 
advice.

You are using ribbon with 
direct thermal media.

Direct thermal media does not require ribbon. To 
check if you are using direct thermal media, 
perform the label scratch test in 

.

Incorrect or uneven printhead 
pressure.

Set the pressure to the minimum needed. See 

.

The media or ribbon is not 
designed for high-speed 
operation.

Replace supplies with those recommended for 
high-speed operation.