Planar PDP42HD Benutzerhandbuch

 

36 

Planar Customer First

TM 

1—Year Warranty  

Plasma display Systems – Standard Warranty 

Features 
• 

Standard 1 year warranty 

• 

Replacement Plasma TV

1

 ships immediately upon determination that 

customer’s display is non-functional

2

 

• 

Plasma TV immediately replaced upon confirmation of defect – no returns to 

depot for repair! 

Technical Support and Warranty Claim Procedure 

As a Planar Standard Warranty customer, here is the simple procedure to follow if you 

have a non-functioning Plasma display: 

Planar’s customer-service staff will attempt to correct any minor issues that may be 

causing the problem. Once Planar has determined the customer has a 

non-functioning product, Planar will arrange or delivery of the replacement unit and 

pickup of the non-functioning product. 

 

1.

  Contact Planar via the web at (

http://www.planar.com/support

), or call 

(866) LANAR1, (866.752.6271). The customer must have the model number, 

serial number, and proof-of-purchase for their Plasma display available. 

2.

  Our customer service staff will attempt to correct any minor issues that 

may be causing the problem. If we are unable to fix the problem to the 

customers’ satisfaction, Planar will schedule an appointment for the 

non-functioning Plasma TV unit to be replaced

3

. 

3.

  Upon arrival, Planar’s onsite service technician will confirm the unit’s 

malfunction, replace the unit, and remove the non-functioning unit. The 

customer will not be asked to pay any service, shipping, handling, or other 

fees

4

. 

Standard Warranty Limitations and Exclusions