GE v6 Benutzerhandbuch
Secure Perfect 6.1.1 User Manual
84
Remote Diagnostics
If you purchased your computer from GE Security, the program pcANYWHERE was included. If you are
experiencing problems, this program allows your GE Security Business Partner or Support Center
personnel to dial into your Secure Perfect computer and observe the situation, thus providing a quicker
response and resolution time.
The LogFile Form allows you to select your computer, set up a new logfile (establish an identity for the
file), and designate a path and directory in which to place your LogFile.
If you purchased your computer from GE Security, the program pcANYWHERE was included. If you are
experiencing problems, this program allows your GE Security Business Partner or Support Center
personnel to dial into your Secure Perfect computer and observe the situation, thus providing a quicker
response and resolution time.
The LogFile Form allows you to select your computer, set up a new logfile (establish an identity for the
file), and designate a path and directory in which to place your LogFile.
Troubleshooting
While Secure Perfect was created to be as user-friendly as possible, this topic is created to assist you
with answers to frequently asked questions. Click to display the linked topic.
Software:
with answers to frequently asked questions. Click to display the linked topic.
Software:
Setup:
: While some information is automatically saved to the logfile, you can
decide whether certain items (ports, lines, micro, or forms) will be sent to the logfile. Select
from the Administration menu. For more persistent problems, Secure Perfect provides an
extensive diagnostic utility, Diagview. DiagView allows you to view the diagnostic log file, apply filters to
view information, and search for a specific log entry. Diagview has its own Help system for additional
information.
view information, and search for a specific log entry. Diagview has its own Help system for additional
information.