Multitech MT5600ZDXV Benutzerhandbuch

Multi-Tech has an excellent staff of technical support personnel available

to help you get the most out of your Multi-Tech product. If you have any

questions about the operation of this unit, call 1-800-972-2439. Please fill

out the modem information (below), and have it available when you call.

If your modem requires service, the tech support specialist will guide you

on how to send in your modem (see Service section below).

Please fill in the following information on your Multi-Tech modem. This will

help tech support in answering your questions.

Modem Model No.:

Modem Serial No.:

Modem Firmware Version:

DataComm/FAX  Software Version:

COM Port #:

The modem model and serial numbers are silkscreened on the bottom of

your modem. The software versions are printed on the diskette labels. Type

ATI3 to display the modem firmware version. Please note the status of your

modem before calling tech support.

If your tech support specialist decides that service is required, modems

may be sent (freight prepaid) to our factory. Return shipping charges will

be paid by Multi-Tech Systems (within North America).

Include the following with your modem:

• a description of the problem.

• return billing and return shipping addresses.

• contact name and phone number.

• check or purchase order number for payment if the modem is out of

warranty. (The standard repair charge for this modem is $95. This price

is valid at the time of this publication but could change in the future.

Check with your technical support specialist.)

• if possible, note the name of the technical support specialist with

whom you spoke.